Share your experience using Mitel Application Suite

The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.

Use our online form to submit your review. It's quick and you can post anonymously.

Your review helps others learn about this solution
The PeerSpot community is built upon trust and sharing with peers.
It's good for your career
In today's digital world, your review shows you have valuable expertise.
You can influence the market
Vendors read their reviews and make improvements based on your feedback.
Examples of the 83,000+ reviews on PeerSpot:

Harrison Bulley - PeerSpot reviewer
Senior Infrastructure Engineer at Net Consulting
Real User
Top 5Leaderboard
Has good scalability, but its reporting features need improvement
Pros and Cons
  • "The solution is stable."
  • "Its features for scheduling and generating reports need improvement."

What is our primary use case?

We use the solution as our telephone system for work coordination through internal and external messaging.

What is most valuable?

The solution's most valuable feature is the ability to create call queues. 

What needs improvement?

The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten. We have 80-90 executives using it.

How are customer service and support?

We can raise tickets to the solution's technical support team via email. It would be helpful and make communication more accessible if they also provided a phone number to contact.

How was the initial setup?

The solution's initial setup is more straightforward if you understand how networking works. It takes a month and a half to complete.

What about the implementation team?

We implemented the solution with the help of our in-house team.

What other advice do I have?

I rate the solution a six out of ten. I advise others to understand the networking presets as the solution is heavily network-based.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mohamed-Saber - PeerSpot reviewer
Sr. Genesys System Engineer at a tech services company with 201-500 employees
Real User
Top 20Leaderboard
Provides great functionality
Pros and Cons
  • "Can integrate with a lot of gateways in voice."
  • "Customer support can sometimes be delayed."

What is our primary use case?

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.

What is most valuable?

A most valuable feature is that it can be customized to meet all customer needs. 

What needs improvement?

As of now, they are doing great in all areas and they keep improving their services

For how long have I used the solution?

I've been using this solution for nearly six years. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Most of the time, they are very good. 

How would you rate customer service and support?

Positive

How was the initial setup?

It isn’t complicated as long as you know how it works.

What other advice do I have?

I recommend this solution and think it will satisfy the needs of any organization that uses it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.