What is our primary use case?
We use Omada to manage all personal user accounts, including Active Directory accounts and Exchange mailboxes. We're starting to use it more for access management. We have around 20 roles, and it will grow rapidly. We have some policies in place to automatically assign certain roles, like VPN access and roles for Office 365 applications on mobile phones. We have some distribution groups where we will assign roles to employees automatically based on their job titles or departments. We have 12,000 employees with accounts.
How has it helped my organization?
Omada has sped up employee onboarding. It's more secure and requires less manual work. It's hard to say how long it took us to realize the solution's benefits. We started working with it during the pandemic, but nothing happened in the system for almost a year. Once we started onboarding all the personal user accounts, the process took us around three-quarters of a year.
The solution saves time when provisioning access for identities. It's hard to say how much because the local IT was responsible for these tasks, and now it's just two of us.
What is most valuable?
Omada's onboarding features reflect our processes for onboarding new employees well. That is the primary reason we use this solution. We use role-based access control. I'm not sure how much it has improved our security posture, but it's made managing identities more convenient.
We can also efficiently remove permissions when employees leave. We disable the account and remove permissions 30 days later. Before we went live, we collected all the Active Directory data. When we compared it to our HR data, we saw hundreds of accounts that were still active, though they were already terminated. I don't have the exact numbers, but it must have been hundreds of user accounts that were disabled and eventually deleted because of it.
Omada provides regular information and invitations to participate in the roadmap and see what's coming up. They also organize an annual user group. This year, we are participating in the German-speaking user group.
What needs improvement?
Omada could make it a bit more convenient to send emails based on events automatically. Having that functionality is critical for us to maintain transparency. I would also like more out-of-the-box API connectivity for REST services, etc. They already have something, but it could be enhanced.
For how long have I used the solution?
We went live with Omada in July 2021.
What do I think about the stability of the solution?
Omada is stable. We've never had any downtime.
What do I think about the scalability of the solution?
How are customer service and support?
I rate Omada support 9 out of 10. I'm quite satisfied. We have always had a strong consultant that supports us. We also created some support tickets, and almost all of our cases were solved quickly.
How would you rate customer service and support?
How was the initial setup?
Deploying Omada is extremely complex. The roll-out process was straightforward, but integrating it with SAP ECC was complicated. The connector package from Omada was insufficient. We replaced SAP ECC with SuccessFactors, and the integration was better.
We went live in one department for around a year. Then, we started onboarding each location one at a time. We had calls with the local IT personnel, HR, and the managers in charge to explain what would happen and things they could not do. After that, we did some testing in our test environment. We compare what will change and which accounts will be removed or created. We spent half a year onboarding location by location. We had two staff members for deployment on our side and two members from Omada.
What was our ROI?
It's hard to calculate an ROI because an identity management system is just something we must have for compliance.
What's my experience with pricing, setup cost, and licensing?
Omada is too expensive. We are in the automotive industry. The pricing might be high because most of the other customers are in the insurance or banking sectors, but it's steep for an auto supply company.
Which other solutions did I evaluate?
We looked at several solutions, including SailPoint, SAP, and One Identity. We had a detailed checklist with around 100 points. Omada had the most points and fit into the budget.
What other advice do I have?
I rate Omada Identity 9 out of 10. I recommend engaging an architect to help you develop the system. You need someone with Omada experience. The product involves some complicated processes, and you'll run into problems if they don't align with your company's processes. When you roll out Omada, you also need to look at your own HR processes.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.