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Examples of the 84,000+ reviews on PeerSpot:

OğuzKalaycı - PeerSpot reviewer
System engineer at Yaşar Holding
Real User
Top 5Leaderboard
Shares computer resources perfectly and provides the necessary security options
Pros and Cons
  • "The tool shares computer resources perfectly."
  • "Sometimes, the updates break the system."

What is our primary use case?

The users connect to a central server and share the physical or visual server resources. They use the remote desktop environment for office documents, operations, and company-specific programs.

What is most valuable?

The solution works perfectly. The tool shares computer resources perfectly. It provides the necessary security options.

What needs improvement?

When we update the environment, we face problems sometimes, and the users cannot use the system.

For how long have I used the solution?

I have been using the solution for about 10 years.

What do I think about the stability of the solution?

The tool is stable. Sometimes, the updates break the system.

What do I think about the scalability of the solution?

The tool is very scalable. We can add and delete objects from the environment easily. We have approximately 500 users.

How was the initial setup?

The setup is straightforward. It is easy to deploy. Microsoft provides the necessary documentation, including detailed steps to install and configure the servers. The deployment process can be improved. It can be made more easier.

What's my experience with pricing, setup cost, and licensing?

The tool must be cheaper. It should provide an option to pay the license fee once in a year or once in two years.

What other advice do I have?

We don't use any support because we can easily find online documents to solve our issues. I recommend that everybody use the product. If any company wants to share one computer’s resources with many users, they can choose Microsoft Remote Desktop Services. Overall, I rate the product an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Consultant at NatWest Group
Real User
Top 5
The graphical user interface enables users to connect to servers easily
Pros and Cons
  • "Since the tool has a graphical user interface, it's easier for us to access the server."
  • "We face frequent disconnections."

What is our primary use case?

We have a lot of Microsoft services configured for different applications. We use the solution to access them.

What is most valuable?

Since the tool has a graphical user interface, it's easier for us to access the server. It's easier to connect to someone and explain it to them. It is easy to share and explain the features of the solution.

What needs improvement?

We face frequent disconnections.

For how long have I used the solution?

I have been using the solution for the past 4 years.

What do I think about the stability of the solution?

The product is stable enough. I rate the stability an 8 out of 10.

What do I think about the scalability of the solution?

We are quite a large organization with 14,000 employees. Almost everyone uses the product on a daily basis.

How are customer service and support?

The support team takes a long time to get back to us. The team takes almost 2 days to respond to us. The wait time is longer than that of Azure and AWS’s support teams.

What other advice do I have?

The tool is the only way for us to connect to the servers. I will recommend the tool to others. If an organization has a Microsoft ecosystem, Microsoft Remote Desktop Services is the only out-of-the-box solution available. Installing anything else would be a hassle. Overall, I rate the solution an 8 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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