We use the solution to fetch large amounts of data that our clients have stored. We use it for migration.
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We use the solution to fetch large amounts of data that our clients have stored. We use it for migration.
API Sharing is valuable. The prebuilt connectors have saved our customers a lot of time and money. It helps build things quickly.
The product must create more awareness and enable more use cases. It will help us use the solution for current problems. The vendor must reach out to the technical leads of organizations and teach them how to use the tool.
I have been using the solution for three years.
We have faced a few issues. We reached out to support and got them resolved.
We had 500 to 1000 users in our organization.
I rate the customer support a seven to eight out of ten. The technical support team's response time must be improved. The support team must provide certain services on demand on a priority basis. They must provide resolutions to queries within six or eight hours. The resolution must be faster.
Neutral
The initial setup was very straightforward. The customer support team solved all our doubts.
The tool is a bit expensive. However, we must pay a premium price for the best solutions. It would be great if the pricing could be reduced by 20% to 30%. Then, medium-level companies would be able to afford the solution easily.
Our customer’s system is very old. We are trying to upgrade it. We are extracting data from the system and sending it to Salesforce. The product is a good option if we want to build process automation for data. It can be done quickly through the tool. We need not do coding and waste our time and efforts.
The ease of learning depends on the person who is learning the product. It depends on whether they come from a developer background. It would be easy to learn if they have some experience in coding and have worked on integrations. I haven’t faced many challenges while scaling our integration solutions with MuleSoft Composer. The drag-and-drop interface has not impacted our project deployment time much. The customer support and price can be improved. Overall, I rate the tool a seven out of ten.
We performed a patient account integration between our CRM and our ERP. We were managing order integration between the systems. We also manage RMAs between the systems. We have an integration with a specialty pharmacy. We used the tool to capture account and order information from our external partners.
Using the solution was great. It was part of the project that we didn't worry that much about. What I also liked about it was that even though I'm not that technical, I could go in and look at thoughts and events and confirm that the information we were looking for was making it across. I could check at the interface level and lessen the burden on validation within the application.
The instrumentation within the solution is important. The ease of implementation is very important. Our partner development team had little trouble dealing with these diverse systems, with JSON on the one hand and SOAP on the other. The product’s ability to seamlessly translate protocols is great. The API-led connectivity is great.
The reason that we took on the product was that we wanted to learn about it. We wanted to figure out how to use it. A big payoff for this will be in EHR integrations. These systems are all alike, yet they are all different. They all use EPIC, and each installation is a little bit different. It’s a challenge when we go to different hospitals. MuleSoft has made a name for itself in using the integrations.
The price could be improved.
I have been using the solution for three years.
I rate the tool’s stability a nine out of ten.
The tool is highly scalable. We just need to put more money in. I rate the scalability a ten out of ten. The solution is priced per Core. The application's Core can be added. I'm not sure about the final price of the application's Core, but we were buying an additional increment of resources. It's nice that they have it separated like that. There are no technical challenges. We just need to write a check.
We found the customer service to be proficient, engaged, and timely.
Positive
The initial setup is pretty straightforward. I rate the ease of setup a nine out of ten. It took us two or three weeks until the first integration started. The deployment was pretty quick. We needed one engineer for deployment. Maintenance requires less than a tenth of an FTE’s time. For new users, it was easy to set up and deploy new APIs to test them. We see fairly quick results.
I rate the pricing an eight out of ten. The solution is pretty pricey. There might be something out there that's more expensive. We pay $250,000 per year. It includes the production and non-production environment.
We use the product because it is the best in class and are planning for much expansion. The solution provides good flexibility. I definitely would recommend the tool. I would recommend it based on its capabilities and stability. We were a medical device startup. And so, it made sense for us to spend the extra money to gain a high-quality enterprise-ready solution. Overall, I rate the product a nine out of ten.