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Prince_Kumar - PeerSpot reviewer
Salesforce Release Engineer at Cognizant
Real User
Top 10
Helps capture, track, and manage leads throughout the sales process
Pros and Cons
  • "I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn."
  • "One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected."

What is our primary use case?

We use Salesforce Sales Cloud for lead management, contact and account management, sales forecasting, collaboration, and workflow automation.

What is most valuable?

I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn. 

What needs improvement?

One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected.

For how long have I used the solution?

I have been using the product for three years. 

What do I think about the stability of the solution?

I haven't encountered any bugs with the product. 

What do I think about the scalability of the solution?

The tool is scalable. My company has 35 users. 

How are customer service and support?

Whenever we encounter issues or have questions regarding the product, we contact their support team by creating a ticket. They are always ready to assist us. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Our organization decided to go with Salesforce Sales Cloud because it provides all the features we need to offer to our customers.

How was the initial setup?

The tool's deployment is easy. 

What other advice do I have?

I rate the overall product a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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Prince Barai - PeerSpot reviewer
Back End Developer at Agnos Inc.
Real User
Top 10
Easy to develop and provides good reliability and security
Pros and Cons
  • "Salesforce Sales Cloud is very reliable and provides good stability and security."
  • "The solution's customer support is not so good."

What is our primary use case?

We used Salesforce Sales Cloud to build a solution in the healthcare industry, where customers can log in and see patient's health data and a couple of related inferences. They can also see the previous encounters we had with their provider.

What is most valuable?

It is very easy to develop things and scale up the solution, saving time and resources. The solution is easy to debug, and everything is in a single interface. Salesforce Sales Cloud is very reliable and provides good stability and security.

What needs improvement?

Sometimes, we are confused about which Salesforce solutions to use for which purpose. The solution's customer support is not so good. It takes a lot of time to reach the support team, get some clarifications, or discuss with the Salesforce team, which is a horrible experience.

For how long have I used the solution?

I have been using Salesforce Sales Cloud for four years.

What do I think about the stability of the solution?

Salesforce Sales Cloud is a stable and reliable solution.

What do I think about the scalability of the solution?

Many teams in our organization are using Salesforce Sales Cloud. Around 10 to 20 people in our team are using the solution. Around 5,000 to 10,000 people are using the solution in our entire organization.

How was the initial setup?

The initial setup of the solution is intermediate, which is neither difficult nor easy.

What's my experience with pricing, setup cost, and licensing?

Salesforce Sales Cloud is an expensive solution.

What other advice do I have?

Salesforce Sales Cloud is deployed on the Salesforce cloud. Our company decided to use Salesforce Sales Cloud because they wanted to upgrade their tech stack, and Salesforce was the safer choice. Salesforce Sales Cloud is easy to maintain.

New users should go through the courses Salesforce provides to understand what they can build and cannot do using the solution. Users should be clear about what they want before using the solution. The mobile accessibility of Salesforce Sales Cloud is easy and has improved over the years.

Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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