Share your experience using cleverbridge

We use the tool to scan customer documents at our different branches. These documents are needed to evaluate and underwrite loans for our customers. When a customer approaches us for a loan, we need to take their documents and scan them using the software.

The tool's most valuable features are its integration with various scanners, OCR capability, and ability to populate the system with a lot of information. We use the workload automation feature occasionally. 

The solution has standard integrations and all the necessary APIs, so we can technically utilize it effectively.

One drawback is that the tool could be more agile in adding new features. Since the product is very big, new features aren't added continuously. However, it already meets most of our requirements for day-to-day use.

A feature that could be improved is the ease of integrating various systems. We currently use it as a standalone solution and integrate it with other systems. A better way to integrate with newer systems, especially mobile apps, could exist. 

I think the compression technology could be improved even more, and it would be helpful if the software could integrate directly with certain applications.

I have been using the product for a year now. 

Oracle ATG is stable. 

The solution is scalable. Although we haven't encountered any issues with bandwidth as we are new to using it, I know many banks use it and can support very high volumes. In our company, the solution is being used by more than 1,200 users across 116 branches in India.

DocuShare is mainly used in our company for e-signatures and doesn't offer many features relevant to the Indian market. 

Oracle ATG's deployment is easy and takes three months to complete. One resource would be needed to handle it. 

We have seen cost savings because we were using a third-party document management system. We expect benefits from using this product in less than two years.

The product's pricing is moderate. We use a license module. 

I rate the overall solution a nine out of ten. It a good product. My main advice for others, considering it, is to ensure you have the right team in place for the transition. Having a capable and responsible team is crucial for ensuring delivery. 

We use the solution to build a tailor-made website and e-commerce system. It's working with internal platforms and operations on the platform.

Adobe helps clients post their sales online and in eCommerce. It has filers and everything related to orders online. 

Adobe Commerce is a robust e-commerce platform. It stands alongside industry leaders like Salesforce Commerce Cloud, offering a hybrid API model. It is competitively priced among its peers along with flexibility as an open-source platform.

Additionally, Adobe Commerce provides AI features, including a tool called Insight for AI-driven product recommendations. Many clients continue to leverage this AI capability to enhance their e-commerce experience, making it a popular choice among businesses. It has an open architecture, user-friendly interface, and integration with other e-commerce tools. This adaptability extends to engagement-focused tools and services, ensuring a comprehensive and enriched customer experience on Adobe Commerce-powered websites.

Adobe Commerce is more suitable for large businesses and enterprises. Many companies, including medium-sized ones, also use the open-source version. Large databases and enterprises opt for Adobe Commerce with a license to access additional B2C and B2B commerce features. One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website. Compared to other platforms, pricing is high for customer support and upgrades. Adobe Commerce can handle various tasks, but its complexity often requires training for users to navigate effectively.

I have been using Adobe Commerce since 2017.

If they want to launch a website quickly, they can use Adobe Commerce. They offer online templates with minimal customization. Magento has a dedicated department that manages e-commerce websites. They possess numerous teams, including services, warehousing, and fulfillment, allowing for customization based on panel features tailored to their needs. We then implement these changes for the companies. Currently, not many companies in Vietnam opt for platforms like Shopify, as it lacks flexibility for customization.

Adobe Commerce used to be Magento. Adobe bought the Magento company. It has been upgraded every year. They have had many versions. Initially, there was Magento 1, then Magento 2, and now it's Magento 2.4.7. There are many versions with various features. For example, if you purchase Magento, it already comes with all the features for an e-commerce website out of the box, but customization allows for further enhancement. You can add more features or create a marketplace to purchase numerous modules and extensions. There's a lot that can be done with Magento because of its flexibility. If needed, we can perform any customizations with it.

Adobe Commerce doesn't provide direct client support but facilitates assistance through its network of partners worldwide. These partners, including tier partners in various regions like Vietnam, are equipped to handle projects, warranties, and customization issues related to the Adobe Commerce platform. Clients can rely on these partners for support with any technical challenges they encounter.

Adobe acquired Magento a few years ago. We also work with Shopify and do projects on other platforms in Vietnam. It’s one of the biggest e-commerce platforms. In terms of users, many small companies and individuals prefer using Shopify because it's very easy to use. It is a SaaS platform with a subscription model.

Adobe Commerce is more of a platform as a service. With Shopify, you must pay and set up the subscription fee. You don't necessarily need any customizations to have a functional website. You can customize it, but the options are more limited than what you can do with Magento. You must approach it as a project with a longer deployment timeline, including planning and implementation. You can have a live website with Shopify within one or two weeks. Magento may take two or three months to complete.

The initial setup is very easy. It took us one or two days and cost about to set up the servers and deploy a website on Adobe Commerce. However, it can be challenging for others who don’t know much.

I rate the initial setup an eight out of ten, where one is difficult, and ten is easy.

Adobe has defined its license into tiers, and that is based on the Gross Merchandise Value of the client through the website or platform. For instance, if you have less than one million USD GMV/ year, you will have a different price than five million basis points. Additionally, clients can negotiate with Adobe Commerce on the license based on their GMV.

Adobe Commerce has a large community. Additionally, there are numerous potential developers worldwide because Adobe Commerce offers certification for them.

If you purchase a license, other people can support you a lot. We have tier partners everywhere in the world. Even in Vietnam, we have a few partners already. We do the projects and handle warranties. We can connect them with some complexity and handling if there are any issues with the core platforms. We do a lot of customizations. We need to help the client with the warranty on any other customizations. It's not only mechanical, but it's entirely under the Commerce.

Overall, I rate the solution a nine out of ten.