Share your experience using Micro Focus Caliber [EOL]

The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.

Use our online form to submit your review. It's quick and you can post anonymously.

Your review helps others learn about this solution
The PeerSpot community is built upon trust and sharing with peers.
It's good for your career
In today's digital world, your review shows you have valuable expertise.
You can influence the market
Vendors read their reviews and make improvements based on your feedback.
Examples of the 84,000+ reviews on PeerSpot:

Nalin Kumar - PeerSpot reviewer
Quality Assurance Group Lead at Samsung
Real User
Top 5Leaderboard
An User-Friendly Cloud-based Issue Tracking Solution
Pros and Cons
  • "The monitoring, flexibility and tracking are really good in Jira."
  • "When we use the plugin in Jira so, there are two different systems which we are working on, Jira and the X-ray plugin. The X-ray plugin should be incorporated into Jira because we have to fetch two reports. One report is faxed through Jira, and one can be faxed through X-ray. So there needs to be clarity about which the Jira team should reflect."

What is our primary use case?

Jira is used for all the project management, on all the stages of project management. So then we create a Kanban board and move on to creating the stories.

We create the story points, break down the requirements, and then create the Sprint accordingly. Based on that, we can manage in Jira how many user stories we will pick in what Sprint. And based on the dependencies of the user stories, this is the flexibility that Jira provides. Then we have also got various, you know, sub-tasks, which we have to complete to accomplish the DoD (Definition of Done). We can mark the Sprint as complete when these particular tasks are completed. So that gives very good monitoring of the project where the project is

going on.

When it comes to the testing part, so testing is end-to-end on Jira. We can take the user stories based on the acceptance criteria. The test cases are created in Jira, and the business analyst team reviews those test cases. Based on their feedback, the test cases are updated. Those test cases are being executed. So there is clear tracking of the test execution, and all the test cases are also linked with the user storage. We have end-to-end tracking of what test case is executed for what user story. So that is the best part of Jira.

What is most valuable?

The monitoring, flexibility and tracking are really good in Jira.

What needs improvement?

When we use the plugin in Jira so, there are two different systems which we are working on, Jira and the X-ray plugin. The X-ray plugin should be incorporated into Jira because we have to fetch two reports. One report is faxed through Jira, and one can be faxed through X-ray. So there needs to be clarity about which the Jira team should reflect.

For how long have I used the solution?

I have been using Jira for eight years. 

What do I think about the stability of the solution?

Jira is a stable product. I have seen the growth in the solution’s stability for the last eight years. The current version is quite stable and is a robust system.

What do I think about the scalability of the solution?

Overall, the solution is scalable. Jira is quite easy to scale. If we have five projects working on Jira and we have about five more projects to be incorporated, it's easy to install Jira for those five projects as well. Presently, twenty five thousand users are using Jira. 

How are customer service and support?

We have been using this for the last eight years and we are quite accustomed to that. We don’t need much support from Jira or Atlassian. Yes, but we have got an enterprise version of that, and their support is quite quick.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I was using HPE Quality Management Tool.

How was the initial setup?

The initial setup of Jira is very easy. I have been an administrator, so I would say that because used to it. But in comparison to other systems, yeah, it’s quite easy and user-friendly. The deployment takes two to three days of time. Forty people are required for the maintenance of the solution.

What about the implementation team?

I implemented it myself as an administrator of Jira.

What's my experience with pricing, setup cost, and licensing?

Compared to the value Jira provides, it’s not that expensive. It has an yearly licensing cost.

What other advice do I have?

Use all the reports which are generated. You have to make a system for the process. Here is a small example during a subtask. The time input via the source is not mandatory. But you have to make it mandatory either from the back end.

You’ll not be able to fetch the reports on the performance, the health of the project, capacity management, or IT management if the data is not input properly. So this is something which people most people don’t take care of as a Jira planning. But when you plan a project, you have to plan these things.

I rate the overall solution a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Manager at PurpleSlate
Real User
Top 10
Helps to track multiple projects and has good reporting features
Pros and Cons
  • "Jira has a good reporting system. It also has an API, so we can do all sorts of reporting."
  • "A lot of features, such as time tracking, are only available through the marketplace. If multiple users are working on a user story, we aren't able to pull out the reports. So, there are many things that they aren't offering. They are available only through the marketplace. That's not good for a product."

What is our primary use case?

We use it for project tracking. We do software development. We implement software development lifecycle, and we use Bitbucket for CI/CD pipelines.

How has it helped my organization?

We have a lot of vendors operating on multiple projects, so in terms of operations, we need to maintain the backlogs of different projects. The sprint approach for roadmaps is cool in Jira, but we are looking at whether the same option is available in Azure DevOps because one of our clients is looking into using Azure DevOps.

What is most valuable?

Jira has a good reporting system. It also has an API, so we can do all sorts of reporting. 

What needs improvement?

There are a lot of things. A lot of features, such as time tracking, are only available through the marketplace. If multiple users are working on a user story, we aren't able to pull out the reports. So, there are many things that they aren't offering. They are available only through the marketplace. That's not good for a product.

For how long have I used the solution?

I've been using this solution for five years.

What do I think about the stability of the solution?

It's stable. The stability on the cloud is 99%, but we have deployed it on a virtual machine. 

What do I think about the scalability of the solution?

Both cloud and on-prem deployments are scalable. I'd rate it an eight out of ten in terms of scalability. 

Our clients are small and medium enterprises.

How are customer service and support?

I'd rate it a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup on the cloud is easy. I'd rate it a nine out of ten in terms of the ease of setup. The on-prem setup requires some work. I'd rate the on-prem setup a five out of ten in terms of the ease of setup.

We have four people who are working on Jira maintenance.

What's my experience with pricing, setup cost, and licensing?

It's not very cheap. It's also not very costly. I'd rate it a five out of ten in terms of pricing.

What other advice do I have?

I'd recommend it to others. Overall, I'd rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator