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InnoVelocity is a leading independent specialist with Bizagi, with 12 expert consultants throughout the US having successfully delivered projects for 20+ customers over six years. InnoVelocity offers consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships, and a full suite of services including Modeling/Analysis/Audit, RPA Implementation, BI/Analytics Implementation.
We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas, and Manufacturing. In common with all of these, the ease of use and agility of the product have allowed for rapid response to regulatory changes, and the visibility/data/reporting and built-in history tracking ensure appropriate documentation to demonstrate compliance.
Bizagi offers great ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving compilation and deployment issues, etc. With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves.
Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds. Bizagi has been recently slowing down the pace of these changes and investing more in QA and support to address this concern, and we have seen some improvement in this area.
We have been using the solution since 2015.
Stability has been improving of late with the aggressive investments Bizagi is making in support and QA.
InnoVelocity has experience with enterprise-wide on-premise implementations of Bizagi and noted that the solution scales appropriately, so long as sufficient server resources are allocated and the correct configuration is applied. Bizagi is ending support for on-premise installations and moving all present and future customers to cloud, which runs on Azure.
Customer Service:
The US Customer Success team is top notch and ensures that needs are proactively addressed.
Technical Support:
A support team is available with different levels of SLA/response through a ticketing system.
Positive
We used Intalio BPMS with a number of our key customers in the past, but the company had dissolved and sold its assets. As a trusted partner to our customers, we helped them evaluate different alternatives, and Bizagi was universally selected because of its ease of use.
InnoVelocity is a specialist implementation partner for Bizagi, and we are often utilized to help clients in the US market stand up for the product and their development teams. Although the product is very easy to start using right away, it is highly advisable to ensure that in-house teams start their program with the most appropriate structures and best practices in place. Bizagi has been emphasizing their own professional services of late and is growing this team.
The value proposition of the product compared to its competitors is strong. The usage-based pricing model is a better value for larger organizations with many users. Smaller companies looking for a lower-cost perpetual license may be advised to explore other options.
When moving our key clients from Intalio BPMS to Bizagi, we assisted them in evaluating a number of other platforms against their requirements.
Our primary use case for this solution is as an enterprise architecture tool. From a management perspective, we have specific use cases for modeling business processes.
The most valuable feature is the ability to view the entire architecture of an enterprise, company, or organization within the tool. We can load the architecture onto the tool and gain a holistic view.
We have been using MEGA HOPEX for 4 months.
The platform is stable.
We have less than ten MEGA HOPEX users in our organization.
We used other solutions before. We switched to MEGA HOPEX because it helps discover assets on the network, such as software applications or servers running those applications.
We didn't face any challenges during the setup process. We also procured configuration services, and the team assisting us has been actively helping us throughout the process.
A third-party consultancy handled the deployment as part of their cloud offering.
The pricing depends on the number of licenses purchased. Typically, the more licenses you buy, the lower the cost per license. However, exact pricing details may vary depending on customers' specific requirements.
MEGA has supported our IT portfolio management 100%. They have a portfolio management module where we load our application assets onto the tool.
It has a data domain where we load our data objects onto the tool but doesn't provide data governance capabilities such as cleansing or validating data. We ensure that the information we input is clean and accurate.
With these compliance management features, we've primarily focused on business architecture. We have yet to explore the GRC capabilities fully, as we only started in January. We'll begin exploring other capabilities once we document the business and application domains. Risk management is also an ongoing process, and we plan to utilize more robust features in the future.
To utilize MEGA effectively, you need to understand your architecture and be able to complete the templates. There are two ways to upload information: via templates or manual upload. You must know your way around the templates and understand what artifacts to upload onto the tool. Once you're comfortable with that, the process becomes easier.
I rate it a nine out of ten.
