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Examples of the 83,000+ reviews on PeerSpot:

Harish Dasa - PeerSpot reviewer
Delivery Manager at a tech services company with 10,001+ employees
Real User
Top 20
Easy to learn and integrate with other CMS solutions, but its performance could be improved
Pros and Cons
  • "The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution."
  • "The solution’s performance could be improved."

What is our primary use case?

Adobe Commerce is where most of our product inventory information is shared, including price books and all logic and conditions about how to display a variable differently to different users. A piece of Adobe Commerce is used with a bit of personalization on top of it.

What is most valuable?

The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution. The solution also provides ease of access through APIs, making it flexible. Compared to its contemporary products, Adobe Commerce is easy to learn.

What needs improvement?

The solution’s performance could be improved.

For how long have I used the solution?

I have been using Adobe Commerce for not more than one year.

What do I think about the scalability of the solution?

Less than 50 users use the solution in our organization.

How are customer service and support?

I rate the solution’s technical support a seven to eight out of ten.

What other advice do I have?

Our organization chose Adobe Commerce because of competency, as we have certified people who have implemented the product across industries and clients. Other contemporary products like Salesforce and SAP are more expensive than Adobe Commerce. We chose Adobe Commerce because most of our clients are mid-sized companies or startups looking for a viable option.

I would recommend Adobe Commerce to users just starting up with e-commerce and trying to experiment. SAP and Salesforce are implementing accelerators, but we are still finding ways to get that through Adobe Commerce.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Lead Product Manager at a retailer with 11-50 employees
Real User
Top 20
Though good visibility is offered, the area of customization can be difficult to handle
Pros and Cons
  • "Inventory, visibility, catalog management, and order orchestration are the most valuable features of the solution."
  • "The issue with Orckestra stems from the fact that if I want some customization, then I need to work with Orckestra's team, which is a slow process."

What is our primary use case?

I primarily use the tool in Sobeys, which is a retail organization. Around five to six years ago, Sobeys came up with an e-commerce offering, which initially was pretty rudimentary because of this the organization needed a solution that would unify e-commerce elements so that it would be truly an omnichannel tool for the company. With the solution in place, there would be a common product catalog and inventory across the company, including in-store and e-commerce parts. Since Sobeys was primarily a retail company, the company has a lot of legacy ERP systems, because of which there was a need for a solution to be able to interact with a lot of the systems. Based on the aforementioned factors, I explored a few solutions, after which I zeroed in on Orckestra because it suited my company's budget and was composable while also being an API-based tool. The solution was also available on Azure platform on which the back-end systems at Sobeys are based, and it is a reason why I zeroed in on Orckestra.

What is most valuable?

Inventory, visibility, catalog management, and order orchestration are the most valuable features of the solution.

What needs improvement?

The issue with Orckestra stems from the fact that if I want some customization, then I need to work with Orckestra's team, which is a slow process. It is also pretty expensive to get minor tweaks done in the product, a major reason that slows down a lot of our company's projects. The aforementioned area is where I would like to see improvements in Orckestra. The solution should offer a better app store with a lot more plug-and-play services to its customers where there is not much requirement of a development effort from Orckestra's team.

For how long have I used the solution?

I have been using Orckestra for four to five years. My company is a customer of the solution.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a seven out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a seven out of ten.

How are customer service and support?

The solution's technical support is pretty responsive. If I need to take action according to the responses provided by the technical support team of the product, then it is really a slow process. If I consider the need for the product's support team to meet my goals, I would rate the technical team a five out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have experience with Shopify. Comparing Shopify and Orckestra, it's like comparing apples and oranges. Orckestra is for larger organizations or enterprises, where I wouldn't recommend Shopify. Shopify has a much more robust ecosystem for small to medium businesses, making it a much better choice than Orckestra. In scenarios where there is an overlap, I would say that Shopify is better than Orckestra. In general, Shopify is for smaller businesses, and Orckestra is for bigger businesses.

How was the initial setup?

The solution is deployed on a hybrid cloud model.

The solution can be installed with all the functionalities that our company requires in a year.

What's my experience with pricing, setup cost, and licensing?

The product is likely on the pricier side, though it is considered a budget platform compared to Salesforce. With Orckestra, you don't get all the benefits that a larger platform offers, making it fall on the pricier side.

Which other solutions did I evaluate?

An alternative to Orckestra would be Salesforce or Adobe Commerce, which was known as Magneto previously.

From the aforementioned products, Salesforce would be the best tool to select since it integrates with CRM and helps with the engagement part, making it much easier to personalize user experience.

What other advice do I have?

The features of the product that I found to be the most instrumental in providing customer experience stem from the unified inventory and catalog management.

The feature of the product that streamlined our company's order management and fulfillment processes is the order orchestration engine.

I would rate the tool's ability to handle peak traffic and scale during any high-demand periods an eight to eight and a half out of ten since I have not had any major problems with the product.

The measurable benefit my company has experienced from the use of the product stems from the fact that our organization's e-commerce orders have increased by five times compared to what it was earlier, especially if I consider the inclusion of campaigns.

I would ask those who plan to use the solution to map out all their internal workflows and processes and then evaluate what they need, after which they need to look at the solutions with which they can do away, or instead of Orckestra, they could probably go ahead with Shopify. I would say that make sure that you really understand all your architecture and your workflows before settling on a solution.

I rate the overall tool a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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