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We use the solution to build a tailor-made website and e-commerce system. It's working with internal platforms and operations on the platform.

Adobe helps clients post their sales online and in eCommerce. It has filers and everything related to orders online. 

Adobe Commerce is a robust e-commerce platform. It stands alongside industry leaders like Salesforce Commerce Cloud, offering a hybrid API model. It is competitively priced among its peers along with flexibility as an open-source platform.

Additionally, Adobe Commerce provides AI features, including a tool called Insight for AI-driven product recommendations. Many clients continue to leverage this AI capability to enhance their e-commerce experience, making it a popular choice among businesses. It has an open architecture, user-friendly interface, and integration with other e-commerce tools. This adaptability extends to engagement-focused tools and services, ensuring a comprehensive and enriched customer experience on Adobe Commerce-powered websites.

Adobe Commerce is more suitable for large businesses and enterprises. Many companies, including medium-sized ones, also use the open-source version. Large databases and enterprises opt for Adobe Commerce with a license to access additional B2C and B2B commerce features. One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website. Compared to other platforms, pricing is high for customer support and upgrades. Adobe Commerce can handle various tasks, but its complexity often requires training for users to navigate effectively.

I have been using Adobe Commerce since 2017.

If they want to launch a website quickly, they can use Adobe Commerce. They offer online templates with minimal customization. Magento has a dedicated department that manages e-commerce websites. They possess numerous teams, including services, warehousing, and fulfillment, allowing for customization based on panel features tailored to their needs. We then implement these changes for the companies. Currently, not many companies in Vietnam opt for platforms like Shopify, as it lacks flexibility for customization.

Adobe Commerce used to be Magento. Adobe bought the Magento company. It has been upgraded every year. They have had many versions. Initially, there was Magento 1, then Magento 2, and now it's Magento 2.4.7. There are many versions with various features. For example, if you purchase Magento, it already comes with all the features for an e-commerce website out of the box, but customization allows for further enhancement. You can add more features or create a marketplace to purchase numerous modules and extensions. There's a lot that can be done with Magento because of its flexibility. If needed, we can perform any customizations with it.

Adobe Commerce doesn't provide direct client support but facilitates assistance through its network of partners worldwide. These partners, including tier partners in various regions like Vietnam, are equipped to handle projects, warranties, and customization issues related to the Adobe Commerce platform. Clients can rely on these partners for support with any technical challenges they encounter.

Adobe acquired Magento a few years ago. We also work with Shopify and do projects on other platforms in Vietnam. It’s one of the biggest e-commerce platforms. In terms of users, many small companies and individuals prefer using Shopify because it's very easy to use. It is a SaaS platform with a subscription model.

Adobe Commerce is more of a platform as a service. With Shopify, you must pay and set up the subscription fee. You don't necessarily need any customizations to have a functional website. You can customize it, but the options are more limited than what you can do with Magento. You must approach it as a project with a longer deployment timeline, including planning and implementation. You can have a live website with Shopify within one or two weeks. Magento may take two or three months to complete.

The initial setup is very easy. It took us one or two days and cost about to set up the servers and deploy a website on Adobe Commerce. However, it can be challenging for others who don’t know much.

I rate the initial setup an eight out of ten, where one is difficult, and ten is easy.

Adobe has defined its license into tiers, and that is based on the Gross Merchandise Value of the client through the website or platform. For instance, if you have less than one million USD GMV/ year, you will have a different price than five million basis points. Additionally, clients can negotiate with Adobe Commerce on the license based on their GMV.

Adobe Commerce has a large community. Additionally, there are numerous potential developers worldwide because Adobe Commerce offers certification for them.

If you purchase a license, other people can support you a lot. We have tier partners everywhere in the world. Even in Vietnam, we have a few partners already. We do the projects and handle warranties. We can connect them with some complexity and handling if there are any issues with the core platforms. We do a lot of customizations. We need to help the client with the warranty on any other customizations. It's not only mechanical, but it's entirely under the Commerce.

Overall, I rate the solution a nine out of ten.

Adobe Commerce is where most of our product inventory information is shared, including price books and all logic and conditions about how to display a variable differently to different users. A piece of Adobe Commerce is used with a bit of personalization on top of it.

The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution. The solution also provides ease of access through APIs, making it flexible. Compared to its contemporary products, Adobe Commerce is easy to learn.

The solution’s performance could be improved.

I have been using Adobe Commerce for not more than one year.

Less than 50 users use the solution in our organization.

I rate the solution’s technical support a seven to eight out of ten.

Our organization chose Adobe Commerce because of competency, as we have certified people who have implemented the product across industries and clients. Other contemporary products like Salesforce and SAP are more expensive than Adobe Commerce. We chose Adobe Commerce because most of our clients are mid-sized companies or startups looking for a viable option.

I would recommend Adobe Commerce to users just starting up with e-commerce and trying to experiment. SAP and Salesforce are implementing accelerators, but we are still finding ways to get that through Adobe Commerce.

Overall, I rate the solution a seven out of ten.