Share your experience using InterCall Unified Meeting

The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.

Use our online form to submit your review. It's quick and you can post anonymously.

Your review helps others learn about this solution
The PeerSpot community is built upon trust and sharing with peers.
It's good for your career
In today's digital world, your review shows you have valuable expertise.
You can influence the market
Vendors read their reviews and make improvements based on your feedback.
Examples of the 83,000+ reviews on PeerSpot:

IT engineer at JCCM
Real User
Provides good video quality, and can be used for video calls at work
Pros and Cons
  • "The solution’s video quality is fine."
  • "The solution should improve the chat and add more flexibility to make a call."

What is our primary use case?

I use the solution for video calls at work.

What is most valuable?

The solution’s video quality is fine.

What needs improvement?

The solution has very limited features. The solution should improve the chat and add more flexibility to make a call.

For how long have I used the solution?

I have been using Skype for Business for around five years.

What do I think about the stability of the solution?

I rate the solution a seven out of ten for stability.

What do I think about the scalability of the solution?

The solution has high scalability.

Which solution did I use previously and why did I switch?

I previously used Microsoft Teams. I switched to Skype for Business because of security issues.

How was the initial setup?

The initial setup of the solution is difficult, but it's because of some limitations my company has regarding security issues.

What other advice do I have?

A maximum of 20 people can be on the same call. I would recommend the solution to other users because you can use it on-premises.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Rajkumar-Santhanam - PeerSpot reviewer
Support Engineer at Salesforce
Real User
The appointment scheduler offers great compatibility with the tools under the same brand
Pros and Cons
  • "Scalability-wise, I rate the solution a ten out of ten."
  • "The accessibility of the share screen option provided by the product is an area of concern where improvements are required."

What is most valuable?

The most valuable feature of the solution is the appointment scheduler that sends messages and communicates the meeting time to the parties involved in the meeting. Webex's share control feature is also good.

What needs improvement?

The accessibility of the share screen option provided by the product is an area of concern where improvements are required.

For how long have I used the solution?

I have been using Webex for the past nine months. I am a user of the product.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

There are 15,000 to 25,000 uses of the product in my company.

Webex is used once a week in my company. Most of our company's customers prefer Google Meet or Microsoft Teams.

How are customer service and support?

I hardly have experience with the solution's technical support. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company has experience with other solutions, but we switched to Webex since it provides an appointment scheduler compatible with Cisco solutions.

How was the initial setup?

I rate the product's setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

The solution is deployed on the cloud.

What about the implementation team?

I was involved in the deployment of the product in my company.

What other advice do I have?

Our company prefers to use IBM Video Streaming and Zoom to handle large-scale virtual events or webinars. For large-scale events, I do not use Webex.

For daily team collaboration in my company, we don't use Webex since we have a product named Slack.

I cannot comment on the video quality offered by the product since I am not very aware of it.

The unique integrations offered by the product include the appointment scheduler. The appointment scheduler is a good option because it schedules meetings. The tool also integrates with the CASE command and updates the calendar and Salesforce tool. The integration with the calendar looks fine.

I rate the ability of the product's security and privacy features to meet our organization's requirements as a ten out of ten.

I recommend the product to those who want a product that could help them with their communication and collaboration needs.

I rate the overall tool a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate