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IT Administrator at Jotna
Real User
This user-friendly solution is simple to manage, easy to configure, and has a fantastic support team
Pros and Cons
  • "It's user-friendly and quite easy to configure. It's easy to communicate with the Sophos support team."
  • "I would like to see a history of the monthly bandwidth utilization, the bandwidth consumption for a period of time."

What is our primary use case?

This solution is like our gateway to the internet. We use it for access control. 

What is most valuable?

This solution is very simple to manage. It's user-friendly and quite easy to configure. It's easy to communicate with the Sophos support team.

What needs improvement?

I would like to see a history of the monthly bandwidth utilization, the bandwidth consumption for a period of time. Right now, I know they have something where you can see the live bandwidth utilization when you go to reports. However, there is not a history where you can go back and say, "I want to see what was consumed during the last month." You can't get that history. I know there are other third-party tools that do that, but if Sophos could have it integrated into its file device, that would be cool. 

I would like to see them reduce the price.

For how long have I used the solution?

I have had experience with this tool for about three years now.

What do I think about the stability of the solution?

This is a stable product. 

What do I think about the scalability of the solution?

This solution is scalable. There are currently 250 systems connected to this solution. 

How are customer service and support?

My experience with the Sophos technical team has been fantastic. I was trying to set up a VPN tunnel through a SAP X server, so I was having some challenges, and our consultant tried and then he just decided to set up an appointment with the Sophos technical team. Within a short period of time, we were able to pinpoint where the problem was coming from and we got the problem solved. I would rate the technical support as a five out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is quite easy. It's not a challenge. On a scale of one to five, where one is difficult and five is easy, I would give it a four. 

What about the implementation team?

It was done in-house but we consulted a third party that is more experienced with Sophos.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is quite high. Currently in my country, in Nigeria, we are facing a lot of problems with products. The value of the naira and the dollar keep heating up, and it's not good for us here Nigeria, so the Sophos price is not friendly. I think the price needs to be worked on so that it can at least be commercially available to us here in Nigeria. I would rate the pricing as a three out of five.

Which other solutions did I evaluate?

Sophos is always my preferred solution. I've worked with Sophos, Fortinet, and MikroTik in terms of configuring VPN access to the routers. I find it very, very easy to do it on Sophos, so I prefer to use it instead of the other two solutions. 

What other advice do I have?

I would rate this solution as a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
MarounAbboud - PeerSpot reviewer
Data Department Manager at BTC Networks
Real User
Top 10
Gives us peace of mind with network security, application control, and web server protection
Pros and Cons
  • "All the features are valuable, in my opinion, but for us the most important features are the network security, application control, and web server protection. Sophos Sandstorm is another good feature off the top of my head."
  • "Having previously worked with the Astaro Security Gateway platform (now called Sophos UTM), I can attest that the configuration and dashboard for this older platform was easier to manage than that of both Sophos XG and XGS. If it were up to me, I would prefer to go back to the older SG dashboard."

What is our primary use case?

Our main use case for Sophos XGS is to protect our network and internet connection, which consists of Aruba, HP, Avaya, and Sophos switches. It's a very new product for us at this time, having previously used a variety of other security solutions including Sophos SG (now UTM), Sophos XG, as well as those from vendors such as Fortinet, Hillstone, and WatchGuard. At the moment, I am only working with Sophos SG, XG, and XGS, with the new Sophos switches.

Sophos XGS is deployed on-premises as we tend not to work in the cloud for our kind of environment. We have many different departments where it is currently in use, including accounting, IT and development, administration, and so on, and there are probably around 200 users throughout these departments.

What is most valuable?

All the features are valuable, in my opinion, but for us the most important features are the network security, application control, and web server protection. Sophos Sandstorm is another good feature off the top of my head.

What needs improvement?

Having previously worked with the Astaro Security Gateway platform (now called Sophos UTM), I can attest that the configuration and dashboard for this older platform was easier to manage than that of both Sophos XG and XGS. If it were up to me, I would prefer to go back to the older SG dashboard. I am hoping that in future, the dashboard for Sophos XGS will be simpler and easier.

For how long have I used the solution?

I have been using Sophos XGS for about three or four months. 

What do I think about the stability of the solution?

So far, the stability of Sophos XGS is better than Sophos XG. With XG, we have faced so many problems with not only the interface, but also with the system itself including the hardware and software. Thus, in comparison with XG, XGS appears more stable at this point.

Currently, our maintenance of Sophos XGS only needs to managed by one person, because alongside the Sophos switches, all the management can be done through the central management system.

What do I think about the scalability of the solution?

I would say it's scalable, as we already have around 200 people using it across not just one single department, but several, including accounting, IT and development, and administration.

When it comes to expanding our usage further, in general, I am not sure. We are currently watching the situation in Lebanon, and whether we have plans to extend it depends on what's happening in the country.

How are customer service and support?

The technical support is helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Although I am using Sophos XGS in a personal capacity at our company, we are also partners and resellers of not only Sophos XGS, but also many other products from different vendors. For example, I have worked with Hillstone, Fortinet, WatchGuard, and Genesis products, and whichever product we end up using depends on the client's requirements.

How was the initial setup?

It was very easy to set up and it only took a couple of minutes. However, even so, it is still not as easy compared to Sophos SG version 9 (UTM).

What about the implementation team?

We did the whole deployment of Sophos XGS in-house. And further, for maintenance and management, we only require one person, since everything can be managed centrally when you have the Sophos switches.

What's my experience with pricing, setup cost, and licensing?

The licensing is reasonable. Comparing the cost of Sophos XGS with that of Fortinet or Palto Alto firewalls, for instance, it's not that expensive. However, the overall cost depends on the hardware you're using in addition to the licensing cost.

What other advice do I have?

Because it's such a new product for us, I would need some more time to determine whether there are any issues with bugs or hardware failure, so for now I would rate Sophos XGS an eight out of ten because it otherwise ticks all the boxes for us in terms of features.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller