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Solutions Architect at Customer Centrics
User
Top 20Leaderboard
Flexible, easy to use, and has fast output generation
Pros and Cons
  • "There's good flexibility in terms of integrating with other ecosystems."
  • "For the next release, I would like to see more features in the Evolve Cloud offering."

What is our primary use case?

I am a solution architect and have played around with several CCM platforms. Among those, Quadient has ticked all the boxes. It offers ease of use, good flexibility, great output generation speed, and offers omnichannel/multi-channel output from one template. 

How has it helped my organization?

I have helped several clients around the APAC region to boost the CCM platform and expand their offering to the market with new emerging output channels.

What is most valuable?

The solution is easy to use.

The speed of output generation is great.

There's good flexibility in terms of integrating with other ecosystems.

Inspire Designer is very flexible. The data ingestion, transformation with business rules, and setting up of complex data-driven logic in the layout of the objects are all happening in one application. This saves development time as everything is happening in one place. 

The other CCM platforms have minimal data transformation options, and they rely on other software to provide cleaned and massage data, which can be added to the output.

What needs improvement?

Based on current market trends, Quadient has ticked all the boxes.

For the next release, I would like to see more features in the Evolve Cloud offering. The Evolve Platform will be a game changer for Quadient as it will attract more enterprise customers who want to move their CCM platform to the cloud. The other CCM platform has its offering in the cloud, but it has some limited use cases.

For how long have I used the solution?

I've used the solution for more than a decade.

What do I think about the stability of the solution?

If the platform is deployed correctly, it will conquer all the complexity of the CCM platform and help organizations deliver a better customer experience while getting ROI.

What do I think about the scalability of the solution?

The product is great. The Quadient Flex platform can be scaled to meet any requirement of an organization.

Which solution did I use previously and why did I switch?

We did use another solution and switched due to the flexibility, ease of use, and speed.

How was the initial setup?

The initial setup is straightforward.

Which other solutions did I evaluate?

We also looked at PReS, OpenText Extreme, and DOC1.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Software Engineer at Tech Mahindra
User
Top 20Leaderboard
Great for design digital documents, supports many input files, and is expandable
Pros and Cons
  • "It supports various types of input files and can generate different types of output files."
  • "We'd like to be able to see page breaks when we proof the blocks."

What is our primary use case?

In our company, we basically use Quadient for digital customer communication. It helps us to be able to provide the best customer experience to all the respective customers. In the market, all the industries (health insurance, banking, utilities, telecommunication etc.) are using Quadient products. We are using different Quadient products such as Inspire Designer, Inspire Interactive, Inspire Scaler, Inspire Automation, and Inspire Content Manager for document composition.

How has it helped my organization?

For the last 4.5+ years, I have been working on Quadient products. I noticed that Quadient products are easy to operate and easy to understand. By using Quadient products we are able to retain our loyal customers. It gives us the freedom to use different Quadient products such as Inspire Designer, Inspire Interactive, Inspire Scaler, Inspire Automation, and Inspire Content Manager for document composition as per the customer's needs. This is one of the greatest tools in the market. By using this we can develop any type of document.

What is most valuable?

By using Quadient products we can design digital documents. It supports various types of input files and can generate different types of output files. Quadient is a complete solution package where we can handle data transformation too, including filtration, sortation, manipulation, scripting, etc. We can work with different types of databases too. We can create a number of versions for workflow and can use them anytime when required. We can export different types of native files such as PDF, .RTF, .DOCX, etc.

What needs improvement?

They could add more functionality in near future in Inspire Interactive. For example, direct access of system variables. They could add border style for cells and could add a feature that would allow the height of cells to be increased. 

They could add features for adding text styles and paragraph styles inside snippets. 

We'd like to be able to see page breaks when we proof the blocks. 

They could add an automated feature where we could able to remove soft spaces and enters. 

They could add features where we could be able to rename the names of all the objects. 

For how long have I used the solution?

I've used the solution for 4.5+ years.

What do I think about the stability of the solution?

Quadient products are very stable too. Quadient is a complete solution package by which we can achieve everything in the customer communication domain.

What do I think about the scalability of the solution?

Quadient products are very scalable and continually scaling towards success.

How are customer service and support?

Technical support is excellent.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use a different solution before.

How was the initial setup?

The initial setup was easy.

What about the implementation team?

The vendor was excellent.

What was our ROI?

We have been profitable. The ROI is good.

What's my experience with pricing, setup cost, and licensing?

I am not aware about the cost of licencing.

Which other solutions did I evaluate?

Yes, we looked at other options. We were looking for software that was flexible and easy to operate.

What other advice do I have?

So far Quadient products are doing pretty well.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.