Microsoft Exchange Online Protection (EOP) is a comprehensive email filtering and security service designed to protect organizations from spam, malware, and other email-based threats. It provides advanced threat protection, anti-malware and anti-spam filtering, and data loss prevention capabilities.
With EOP, organizations can ensure the security and integrity of their email communications. It uses multiple layers of filtering and scanning to detect and block malicious content, including phishing attempts, viruses, and ransomware. EOP also leverages machine learning and artificial intelligence to continuously improve its threat detection capabilities.
In addition to its robust security features, EOP offers advanced anti-spam filtering to reduce unwanted and unsolicited emails. It uses a combination of reputation-based filtering, content filtering, and sender authentication techniques to identify and block spam messages.
EOP also includes data loss prevention (DLP) capabilities to prevent sensitive information from being leaked or shared inappropriately. It allows organizations to define policies to detect and prevent the transmission of sensitive data, such as credit card numbers or social security numbers, via email.
Furthermore, EOP integrates seamlessly with Microsoft Exchange Online and other Office 365 services, providing a unified and integrated email security solution. It can be easily managed through the Exchange admin center, allowing administrators to configure and monitor security settings, review reports, and manage quarantined emails.
The most valuable features of Microsoft Exchange Online Protection include easy incident alert access for malware detection, artificial intelligence and machine learning for quick detection and response, the ability to create special accounts, strong anti-phishing and anti-malware capabilities with impersonation features, easy administration, configuration and usage, and effective filtering and malware protection.
Users appreciate the ZAP feature, integrated scanning with Office 365, a stable and scalable solution, a valuable admin interface, protection for on-premises and Azure infrastructures, pre-set policies and configuration analyzer for external protection, EOP, ATP, safe links, fishing, and antispam features, threat management policies and alerts, accidental release of information protection capabilities, user-friendliness and easy deployment, a holding facility for suspicious URLs, integration with Windows for a centralized view of alerts and incidents, and scalability.
Users have identified several areas where Microsoft Exchange Online Protection needs improvement including issues with setup changes during updates and inadequate support.
Users also mentioned the need for better compatibility with back-to-back anti-spam solutions and a reconsideration of pricing. The solution could benefit from increased publicity and improved reporting capabilities. Users experienced stability issues during migration and suggested the availability of an on-server version. Other areas for improvement include security compliance features, encryption, block rules, and the handling of gray emails.
Some users also expressed the desire for integration with other platforms and additional intelligence in reviewing security risks. Users found the solution to be complex at times and expressed frustration with Microsoft's constant changes and inconsistent information.
The tool's classification for bulk email was deemed cumbersome, and there is a need for protection beyond just email. Some users suggested reducing the price and adding more granularity and automation features.
The use of Microsoft Exchange Online Protection has resulted in a positive outcome for users.
Some users find it reasonable, fairly priced, excellent, or a good investment. However, others consider it expensive, high-priced, or moderately priced. Some users mention that it can be more expensive compared to other solutions like Microsoft Defender and Mimecast.
There are options for monthly or yearly payments, and some users find the pricing to be valuable despite being expensive. Additionally, there are no additional costs apart from the license fee.
The licensing is available in different tiers and can be covered by an enterprise agreement. The solution's pricing is subscription-based rather than a yearly licensing cost.
The primary use case of Microsoft Exchange Online Protection is to receive emails and protect against email-based threats. It is used for email protection, spam filtering, virus protection, and malware protection.
The solution also scans inbound emails to prevent links to malicious sites and phishing attempts. It is used for general protection and as a security gateway for electronic messages. Additionally, it can be used for email collaboration, data protection, and deploying anti-spam and anti-malware policies. It is also used for the migration of users from on-premise to the cloud and to provide threat management for customers.
The solution is primarily used for security and to provide full email security protection policies. It is considered an easy and useful solution, especially for Microsoft 365 users.
The customer service and support of Microsoft Exchange Online Protection have received mixed reviews. Some users have had positive experiences, praising the helpfulness and responsiveness of the support team. They mention that issues are resolved in a timely manner and rate the support highly. However, there are also negative experiences, where users express frustration with the level of support received. They mention long wait times, unaddressed issues, and a lack of knowledge or training among some support representatives.
The initial setup for Microsoft Exchange Online Protection varied among users. Some found it easy and straightforward, especially those with previous experience or an Exchange background. They mentioned that the product's setup was quick and could be done within a day.
However, others mentioned that the setup could be troublesome if one is not familiar with the terminology and jargon used. They mentioned that deployment took time and required documentation and assistance from local admins.
The deployment process could range from one hour to several days depending on experience and familiarity with the solution.
Microsoft Exchange Online Protection is highly praised for its scalability. It has been recommended for small, medium, and large enterprises, with some organizations having as many as 70,000 users utilizing the solution. Users have mentioned that the tool allows for easy addition and removal of new users, servers, and clusters. Microsoft regularly updates the product, resulting in minimal issues.
The stability of Microsoft Exchange Online Protection is highly praised by users. They have not faced any issues with stability and have not encountered any bugs, glitches, or crashes.
Some users mention that the solution has been working well for them for several years without any problems. They appreciate that Microsoft is constantly updating and adding more features to enhance its stability.
Microsoft Exchange Online Protection (EOP) was previously known as Microsoft EOP, MS Exchange Online Protection.
