ManageEngine Desktop Central MSP [EOL] Reviews

Name: ManageEngine Desktop Central MSP [EOL]
Brand: ManageEngine
Rating: 5 (7 reviews)

4.5 out of 5

7 reviews
100% willing to recommend

What is ManageEngine Desktop Central MSP [EOL]?UNIXBusinessApplication
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Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

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Buyer's Guide

ManageEngine Desktop Central MSP [EOL]

April 2024

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Featured reviews

Donathon Ong

Head of Infrastructure at SBI Digital Markets

Nov 14, 2022

We are one of the first users of the cloud base. Mainly it's to manage Windows 10 endpoints. The main challenge for us back then was we had Intune. However, it's not granular enough to some extent, and it doesn't do third-party application updates. We use Desktop Central to do the third-party…

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Santiago Mantilla

Senior Information Technology Security Consultant at Intelector

May 29, 2022

ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has…

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Letsogile-Baloi

CEO at IMART OFFICE CONSULTANTS

May 28, 2021

Some of the great features include DMZ deployments and Unified Endpoint Protection. Not a product feature per se, but the support team across the different products is very helpful. We have had good interactions with them. Since this is a suite of products, I do not depend on any single point on any one product. In the Cloud platform, I very much like the alarms and how they easily centralize management. In the Network and Server Management service, the remote capabilities of OpManager simplify management and it's a tool that our system administrator really relied on during covid restrictions, both for us and our clients. Inventory Management is a challenge everywhere and the ITAM tool (Asset Explorer) is a fantastic tool. There are great webinars and support training for partners and end-users.

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Valuable Features

"The endpoint management is great."
"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."
"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

Room for Improvement

"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."

Pricing

"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."
"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
"This product is very cheap compared to others."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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