While Dell RecoverPoint for Virtual Machines offers a solid solution for our local and remote data protection needs, there are a couple of areas that could be improved. The configuration process seems a bit challenging, and the installation takes a bit longer than expected. Additionally, the user interface could be more user-friendly to enhance the overall user experience. In terms of cost, the pricing is a bit on the higher side, especially for a company of our size. It would be great to see some adjustments in pricing or perhaps more flexible options. Additionally, Dell could improve its service by implementing a more automated and centralized solution for IP connectivity issues. Offering additional services like remote system location, recovery, and repair could provide valuable support to customers, even with an added service charge. This approach would streamline software-related issue resolution remotely. Dell could extend similar remote solutions to its partners, fostering stronger partnerships. For hardware-related problems, ensuring a quick supply of similar SKU stock could lead to swift resolutions within a short timeframe, aligning with the industry trend of remote software support and rapid hardware response.