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Zendesk review
Project Manager/Product Owner at a tech services company with 11-50 employees
Good SLA and integrates well with Salesforce but needs better APIs
We concerned with and want to understand more about the change management features of the solution. The solution itself wasn't easy to set up. We're only using a third of all of the features, and we wanted something that was more simple to configure and set up. We don't have anyone who has the skill set to do the configuration. On top of...
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