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SolarWinds Web Help Desk review
Margaret Auld-Louie
Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
Has good search functionalities but the interface feels clunky
The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds. It was a little more intuitive to use as far as understanding how to respond in the ticket and get an email to go to...

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