free case study: Daniel Lies's unbiased review of LiveAgent
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LiveAgent review
Daniel Lies
Head of Process Management at Immoveo gmbh
Service level optimization is key as is the integrated email and chat functions
I'd like to see an improvement in the connection to other software or the ability to have a direct connection. For now you can send an email with specific data and the system will react to it but you can't have a direct conversation. The issue is with optimization for the times when you need to go outside of the system. I'd like to see an...
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