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IBM Watson Customer Experience Analytics review
Mouhanad Chebib
Techincal Pre-sales Specialist - Collaboration & Customer Engagement Solutions at GBM
Great granular DOM level with excellent analytics and reporting
There are three valuable areas: One of them is the granular DOM level where it captures behaviors on the application. Another is the analytics, because you don't need to provide it with a rule to identify the issues, it will analyze the usage of all the customers accessing that site and see if there are any abnormalities and it will...
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