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BMC Track-It! review
Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees
Lacks technical support, should offer better reports, and the SLS needs improvement
The solution is cumbersome to use. The SLS, IDL processes, like Incident Management, Problem Management, and Change Management, all could be improved. I don't know if the SLS gets improved in the new tool, however, in my current version, SLS is not up to the mark. There may be upgrades, however, we are not interested in upgrading to the...
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