free case study: Annie Zuniga's unbiased review of Atera

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Atera review

Annie Zuniga
Annie Zuniga
Lead at Lit IT Support
I can troubleshoot problems before my client picks up the phone
There is definitely room for improvement with its automation capabilities. However, if you know how to write the script or create the workflows yourself, then it is excellent. The ticket automation kind of all runs together. With the ticket automation, there are not really very many options to customize it. Because of the way that the...

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