user reviews of
Freshdesk & Zendesk Guide

Updated JANUARY 2022

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Freshdesk review

David Seinsche
David Seinsche
Freshdesk/Zendesk Consultant at a retailer with 10,001+ employees
Easy to use with great features and helpful technical support
They have some flaws. No system is flawless. When I started working with Freshdesk and Freshcaller as well, they were separate tools. Freshdesk is for tickets processing, while Freshcaller is for taking calls and creating tickets out of it. However, these two solutions were more or less separated even though they kind of communicated with...
Zendesk Guide review

Abha Jhunjhunwala
Abha Jhunjhunwala
Staff Technical Writer at Netradyne
Useful customization features, robust security, and easy to use
Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then...

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