user reviews of
SysAid & Zendesk Guide

Updated JANUARY 2022

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SysAid review

Nick Border
Nick Border
Project Manager at Ark Data Centres Limited
Enabled us to have a better workflow for tickets and provides us with multilayered...
The automation needs improvement. The workflow has some improvements to do. There's some stuff that they are working on like having cascaded fields. For example, we're categorizing tickets by location, by site and by building and then by data room within a data center. At the moment they're all separate fields. If site A only shows you...
Zendesk Guide review

Abha Jhunjhunwala
Abha Jhunjhunwala
Staff Technical Writer at Netradyne
Useful customization features, robust security, and easy to use
Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then...

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