User Reviews of JIRA Service Management & Salesforce Service Cloud

Updated March 2024

Would you like to learn about products from people using them now? Simplify your research with trusted advice from people like you.

Download our FREE report comparing JIRA Service Management and Salesforce Service Cloud based on reviews, features, and more!

Where should we email your report?






JIRA Service Management review

Anna Virtsan
Anna Virtsan
IT Project Manager at UkrSibbank
Centralized, user-friendly, and admin-friendly system
It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket. But with the notifications and reminders that Jira Service Management provides, we have reduced the time spent on tickets from a couple of weeks to just two to three days. It has...
Salesforce Service Cloud review

ChanchalSaxena
ChanchalSaxena
Lead Digital Transformation at Kohler Co.
Helped address customer complaints and aligned my company with the industry's best...
This solution has customer 360 features. I can leverage Salesforce to connect with my customers for the service and sales operation. Therefore, one of Salesforce's benefits is the centralization of data. Salesforce already has predefined objects and the best practices built into the system, allowing customers to manage change with the...

Since 2012, we've had 765,234 professionals use our research.

As seen in