User Reviews of Freshservice & ManageEngine ServiceDesk Plus

Updated March 2024

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Freshservice review

Tim Guilder
Tim Guilder
Head of Production Technology at ITV
Provides excellent traceability along with improved efficiency and reliability
It would be good to have the product integrated with Google because that's our corporate tool of choice. I'd also like to see a notice board where you can list a summary of the top 10 items being dealt with each day. It's something that would be very helpful. I believe they're working on a chatbot but we haven't seen that as yet. I'd like...
ManageEngine ServiceDesk Plus review

Mohamed  Najeem
Mohamed Najeem
System Administrator at HRA
A complete ITSM tool offering easy workflows and modules to its users
The application works in a straightforward method every time when it comes to the on-premises part. There is an application drive, log drive, and a few things that must be taken into control, even the application that requires AV exclusion and all those things. They need to work on the aforementioned area. It would be better if they could...

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