User Reviews of Freshservice & ManageEngine IT Asset Management
Updated March 2024
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Freshservice review
Tim Guilder
Head of Production Technology at ITV
Provides excellent traceability along with improved efficiency and reliability
It would be good to have the product integrated with Google because that's our corporate tool of choice. I'd also like to see a notice board where you can list a summary of the top 10 items being dealt with each day. It's something that would be very helpful. I believe they're working on a chatbot but we haven't seen that as yet. I'd like...
ManageEngine IT Asset Management review
Rakesh Saini
Head of IT at a computer software company with 11-50 employees
Auto-discovery has helped us a lot, and it is stable and easy to set up
The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example,...
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