user reviews of
IBM SmartCloud Control Desk & Micro Focus Service Manager

Updated JANUARY 2022

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IBM SmartCloud Control Desk review

Edwin  Salazar
Edwin Salazar
Software Specialist at GBM (an IBM alliance Company)
Easy to work with, offers good scalability, and has good reporting
The scalability is quite good with this product. If a company needs to scale, it can do so. This is particularly true on the cloud side of things. We have clients that have migrated more than 1,000 users over a week with no issue. We only ran into one issue with a client in relation to migrating over a message service. The solution made...
Micro Focus Service Manager review

PPM Services Director at a tech services company with 51-200 employees
Incident management with good support but the configuration and reporting could be...
The reporting is not very strong. it can be improved. Customers need to combine different data from different sources to the same report, but it's quite difficult to do. You have to do it with many different versions. With the new version moving toward the codeless configuration is good, but it's losing flexibility. There should be a larger...

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