user reviews of
Zendesk Guide & Zoho Desk

Updated JANUARY 2022

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Zendesk Guide review

Abha Jhunjhunwala
Abha Jhunjhunwala
Staff Technical Writer at Netradyne
Useful customization features, robust security, and easy to use
Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then...
Zoho Desk review

Operations Manager at a computer software company with 1-10 employees
Cloud-based, easy to use, and inexpensive
I would like to see to levels of support available. There should be a level of support for our customers and a separate one for our internal developers who are developing software. We need a ticketing tool for our internal team, and for project managing, which is a part of ticketing. The project management tool and the ticketing tool should...

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