User Reviews of SCSM & SysAid

Updated March 2024

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SCSM review

Hossam Hussein
Hossam Hussein
Senior backend systems engineer at a mining and metals company with 5,001-10,000 employees
Helps us manage IT operations, including incident and service requests, but could...
The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator. Microsoft System Center Service Manager has a large infrastructure and a large number of servers. For production and creation, it needs...
SysAid review

Cheryl Sobkow
Cheryl Sobkow
Director of IT Support Services at University of Michigan School of Business
Email rules allow us to route tickets directly to a given area without...
The Knowledge Base would be another area where I would look for growth in SysAid. It is very much a text-based article system, or you can do attachments. But I'd like to see it grow so that it is more graphical and has some additional tracking features. The Knowledge Base is a simple text editor. I'd like to have more formatting and be able...

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