User Reviews of Spiceworks & Zendesk

Updated March 2024

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Spiceworks review

Fernando Cezario
Fernando Cezario
Level 2 Support at Tigs
Allows for separate accounts for different enterprises, enabling efficient...
One area of improvement is the user-friendly interface for the website. With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use. Previously, Spiceworks required server installation for enterprise use. Now, Spiceworks promotes its own cloud solution...
Zendesk review

Jovana Pavlovic
Jovana Pavlovic
Senior Back Office Manager at a financial services firm with 51-200 employees
Straightforward, very transparent, and very well organized.
When I first started, I was added as an employee, not as an administrator, and the access for an employee would allow you to see all of the tickets from all of the departments. You could assign tickets to different departments and you could actually remove tags if you needed to. After a while, we started having new hires and they were also...

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