User Reviews of SCSM & Spiceworks

Updated March 2024

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SCSM review

Hossam Hussein
Hossam Hussein
Senior backend systems engineer at a mining and metals company with 5,001-10,000 employees
Helps us manage IT operations, including incident and service requests, but could...
The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator. Microsoft System Center Service Manager has a large infrastructure and a large number of servers. For production and creation, it needs...
Spiceworks review

Fernando Cezario
Fernando Cezario
Level 2 Support at Tigs
Allows for separate accounts for different enterprises, enabling efficient...
One area of improvement is the user-friendly interface for the website. With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use. Previously, Spiceworks required server installation for enterprise use. Now, Spiceworks promotes its own cloud solution...

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