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BMC Helix ITSM review
MOHSIN SHAWL
Configuration Management at a agriculture with 10,001+ employees
Good out-of-the-box features and good reliability but is too heavy
We're customers. I'm not sure which version of the solution we're on. However, it being on the cloud, it does update automatically. I would definitely recommend ServiceNow over BMC. I have an experience in ServiceNow. It's much better. It is lightweight, and easy to use, the integrations are easy, the scalability is extremely easy, the...
Zoho Desk review
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
End-to-end solution to manage customer support tickets and consolidate all...
For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk...
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