User Reviews of BMC Helix ITSM & Clarity SM

Updated March 2024

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BMC Helix ITSM review

MOHSIN SHAWL
MOHSIN SHAWL
Configuration Management at a agriculture with 10,001+ employees
Good out-of-the-box features and good reliability but is too heavy
We're customers. I'm not sure which version of the solution we're on. However, it being on the cloud, it does update automatically. I would definitely recommend ServiceNow over BMC. I have an experience in ServiceNow. It's much better. It is lightweight, and easy to use, the integrations are easy, the scalability is extremely easy, the...
Clarity SM review

MakhosonkeMatshoba
MakhosonkeMatshoba
ESM Specialist at LetsCloudIT
Simple deployment, high security, and integrates well
The initial setup of Clarity SM is an area where Broadcom has improved. The previous versions had big problems but with the recent versions, it's very easy to start off the setup. Most of the tasks during the setup are automated, there's not much that you have to do to go through the initial setup. There are a lot of other utilities that...

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