User Reviews of ManageEngine ServiceDesk Plus & Zoho Desk

Updated March 2024

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ManageEngine ServiceDesk Plus review

Mohamed  Najeem
Mohamed Najeem
System Administrator at HRA
A complete ITSM tool offering easy workflows and modules to its users
The application works in a straightforward method every time when it comes to the on-premises part. There is an application drive, log drive, and a few things that must be taken into control, even the application that requires AV exclusion and all those things. They need to work on the aforementioned area. It would be better if they could...
Zoho Desk review

Vadim Adams
Vadim Adams
DIrector at Wolflogic
Great at capturing contacts and managing inbound online inquiries
Zoho has the ability to capture all contacts across all channels with a customer. It also enables social media functionality so that if a customer mentions your brand on Twitter, it creates a ticket for that. Customer contacts are in a single location and can then also be used to reach back out to customers if required. Zoho has good...

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