User Reviews of Salesforce Service Cloud & ServiceNow Customer Service Management
Updated March 2024
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Salesforce Service Cloud review
ChanchalSaxena
Lead Digital Transformation at Kohler Co.
Helped address customer complaints and aligned my company with the industry's best...
This solution has customer 360 features. I can leverage Salesforce to connect with my customers for the service and sales operation. Therefore, one of Salesforce's benefits is the centralization of data. Salesforce already has predefined objects and the best practices built into the system, allowing customers to manage change with the...
Salesforce Service Cloud review
SaurabhSingh4
Data Analyst at Wespath Benefits and Investments
Service Console for agents provides essential information for efficient case...
Service Cloud offers almost all the features that service professionals and teams need. It's rich in features. Salesforce Service Cloud offers several notable features. It includes robust case routing, escalation capabilities, entitlement mapping, and entanglement rules. Additionally, it supports Computer Telephone Integration (CTI), which...
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