User Reviews of BMC Helix ITSM & ManageEngine ServiceDesk Plus

Updated March 2024

Would you like to learn about products from people using them now? Simplify your research with trusted advice from people like you.

Download our FREE report comparing BMC Helix ITSM and ManageEngine ServiceDesk Plus based on reviews, features, and more!

Where should we email your report?






BMC Helix ITSM review

MOHSIN SHAWL
MOHSIN SHAWL
Configuration Management at a agriculture with 10,001+ employees
Good out-of-the-box features and good reliability but is too heavy
We're customers. I'm not sure which version of the solution we're on. However, it being on the cloud, it does update automatically. I would definitely recommend ServiceNow over BMC. I have an experience in ServiceNow. It's much better. It is lightweight, and easy to use, the integrations are easy, the scalability is extremely easy, the...
ManageEngine ServiceDesk Plus review

Mohamed  Najeem
Mohamed Najeem
System Administrator at HRA
A complete ITSM tool offering easy workflows and modules to its users
The application works in a straightforward method every time when it comes to the on-premises part. There is an application drive, log drive, and a few things that must be taken into control, even the application that requires AV exclusion and all those things. They need to work on the aforementioned area. It would be better if they could...

Since 2012, we've had 765,386 professionals use our research.

As seen in