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A correction to the last paragraph of the review: the latest version of CA Service Desk Manager is not 14.x; the latest release is 17.0 which has been on the market since April 2017. Release 12.9 was introduced in 2013 and CA announced 12.9 will not be supported after March 31, 2018. I strongly suggests upgrading to 17.0 before considering changing solutions.<\/p><\/div>