commentBlock = $("#comment_post_27745").find('.comment-blocks'); commentBlock.find('.loading').hide(); commentBlock.find('.see-all-comments').hide(); commentBlock.html("
<\/a>
\"it_user10185<\/a>
it_user10185<\/a>IT Analyst Programmer with 10,001+ employees<\/span><\/div>
<\/span>Real User<\/span><\/div>
<\/i><\/div>
<\/i>Report as inappropriate<\/a><\/div><\/div><\/div>

I have been using this product for 10+ years and I can agree wholeheartedly with the points about poor support. It has always been a big issue. I suspect that their product testing just isn\'t of the correct quality so they are fire fighting all the time.<\/p>\n\n

With regards to how much knowledge users need, I think that depends on what they are using it for and what parts of the suite they are using. If you are a developer or support person then yes you do. need as much knowledge as you can get. \n
If you are a normal user writing your own ad-hoc reports then the difficulty is really down to the complexity of the universe you are using. A group of small Universes using business understandable terms for object names, good object grouping and each with limited business scope will usually serve you far better than one monolithic universe covering everything.\n
I say usually because it is not impossible to create a good large universe and segment off the different business areas to different groups of users.\n
<\/p><\/div>