All-Flash Storage Arrays Custom Reviews

Showing reviews of the top ranking products in All-Flash Storage Arrays, containing the term Custom
NetApp AFF (All Flash FAS) logo NetApp AFF (All Flash FAS): Custom
AH
Systems Management Engineer at a legal firm with 201-500 employees

The technical support has always been really helpful. 

In recent times, the first line of support has moved and is now concentrated in Bulgaria. If they are new to working with your customers, we have seen some slight challenges in terms of speed when transferring higher priority cases to higher levels of NetApp's support structure. Hopefully, this will be resolved soon.

Once I reach the second or third line of support engineering, the support has always been good.

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Angel Barra Madrigal - PeerSpot reviewer
Consultor and Co-founder at OS4IT

Their technical support is very good, and the documentation is also complete and useful for us.

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Bob Mulders - PeerSpot reviewer
Head of Infrastructure, Network & Security Management at Vos Logistics N.V.

Technical support is good. 

We have an external company to maintain our NetApp.

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Sarith Sasidharan - PeerSpot reviewer
System Administrator at a government with 201-500 employees

I am satisfied with their technical support.

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JG
Vice President Data Protection Strategy at a computer software company with 1,001-5,000 employees

We like the fact that we also use it and therefore can tell our clients about it from an actual user perspective, not just a sales perspective. 

No one has a price-to-earnings ratio that NetApp has, everyone's is inflated. NetApp's is below market, NetApp pays a two and a half percent dividend, NetApp stock has doubled in the past 12 months. NetApp's largest customer is probably the federal government, which uses more than 50% of NetApp, from my understanding, if you subtract cloud, although I'm not privy to understand how much cloud the federal government uses that is actually NetApp under the covers.

The fact of the matter is, if you need the top-selling, performing, file serving appliance to deliver your files to your end-users, NetApp pretty much invented the technology. While no one really can take credit for serving files, NetApp has been doing it for more than 25 years. They do it better than anyone. They have utilities around that. They can do three things that their competition can do with multiple different solutions. I'm sure there are some obscure things that they do in vertical markets that their competition does better, however, I'm not going to comment on radiology or genetics or things of that. They do a lot of things, yet, not like a Swiss army knife. They do a lot of things and are the best of breed of products put together.

Other manufacturers claim simplicity. In fact, frankly, they do have an advantage in that regard, however, they don't have the functionality. If you were to compare one of those products to NetApp, head to head from a feature perspective, NetApp would wind up in the top 10.

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BS
IT Manager at a wholesaler/distributor with 201-500 employees

Their tech support is okay.  When I have issues like what I had, I usually just reach right out to my sales rep and they direct me in the right direction.

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LN
Solutions Consultant at a financial services firm with 5,001-10,000 employees

I think NetApps improved our organization in customer experience and system management. It gives the customer options when they move their system to the cloud. I think the cloud solution from NetApp is very good for customers when they have a plan to use cloud services.

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Daniel Rúnar  Friðþjófsson - PeerSpot reviewer
Storage Administrator at Sensa ehf.

We use it as the backbone for all our VM and Hyper-V infrastructure. We also use it as file servers for external users, so we have a couple of users who are connected to it for file server purposes. We have everything connected to it, e.g., we have a repository from Rubrik down to AFF.

We have our own customers for whom we have deployed the solution. For our hosting options, we use NetApp as well. Since we are selling hosted services and have customers connecting into our environment, the solution has definitely helped a lot from that standpoint.

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MD
AWS Solutions Architect at a pharma/biotech company with 10,001+ employees

With regard to technical support, NetApp defines the severity of a ticket. However, even when there is a P1 level ticket that should be turned around in half an hour, there were cases where we would not receive resources for two hours. Sometimes, even after two hours, we wouldn't get the right resource. This is still a pain point and is ongoing.

NetApp's attitude toward support needs to improve quite significantly. If I were to rate NetApp's technical support on a scale from one to ten, I would give them a seven.

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MohanReddy - PeerSpot reviewer
Sr. Technology Architect at a pharma/biotech company with 10,001+ employees

AFF is user-friendly. A person who has no experience with NetApp can handle it comfortably. Regarding features, SnapMirror is one we depend on right now. It helps us provide snapshots to the customers on request. There are many scenarios in which we might take snapshots in various daily use cases. We trigger the snapshots, which gives us a sense of security because we know we have this technology in place if something happens.

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NK
Sr. System Engineer at a government with 10,001+ employees

We always get what we need from their technical support, but what I find annoying is that you always have to go through all the various levels of support. That has definitely improved, but you always have to go through the front end, explaining what your environment looks like and what the impact of the issue is. But that's the only complaint I have about the support.

It would help if they had a customer profile and could look it up and. When I create a case, I try to put in as much information as I can, but it's not always read. I get a standard email back from NetApp that says, "What does your environment look like?" even when I have put all of the information in the case, upfront.

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MB
Senior Storage Administrator at a manufacturing company with 10,001+ employees

There is room for improvement in terms of support. I have noticed that if I sometimes call their customer care for a particular issue, they will give me another number and ask me to call that other team. It would be better if they could do a warm transfer. That would save customers time from calling all the numbers again and speaking to another team. 

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Swann Adjemian - PeerSpot reviewer
Director of the Projects Department at ALPIX

For our customers, the main benefit is the performance they get with NetApp AFF. We have a lot of feedback from customers about how their applications work faster and that they are very happy with it.

We deploy it a lot for VMware environments and, with VMware, we have nearly all the client's applications. We can have 500 or 1,000 virtual machines on the AFF. Sometimes they tell us that a compute application that, with earlier generations of storage solutions, took hours or days, takes much less time with AFF. For some customers, it takes three or four or five times less, with the new AFF.

Using NetApp AFF has also helped to reduce support issues. It's very stable and we don't have a lot of issues with it. I can talk a lot about this aspect because sometimes we provide support for NetApp. We have certification for level-one and level-two NetApp support. We only escalate the L3 support to NetApp. It's a very good technology with very few bugs.

In addition, the ONTAP data management software has simplified our clients' operations. NetApp is simple to manage. You can grow and reduce the capacity, and you can create a backup copy through replication with SnapMirror and SnapVault. There are a lot of features in NetApp and they are simple to implement.

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RA
Director, IT Infrastructure Services at a university with 1,001-5,000 employees

The newest version of ONTAP has a bit of a learning curve because you need to learn where things are to find them. It is not impossible, but when you are accustomed to the older version of ONTAP, it just takes a bit getting used to it, but it is about the same as before.

The front-end of ONTAP and its web UI could be improved. It has been a little while since I interacted with the interface, but my recollection is that because of the learning curve and things moving around, it is less intuitive than the previous version. 

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GR
System Administrator at a leisure / travel company with 1,001-5,000 employees

Their support is very good. Whenever I have contacted them, whoever has dealt with me has been good.

But the cost of support is quite high.

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SJ
AIX and Storage Specialist at a computer software company with 1,001-5,000 employees

The first use case is having normal CIFS and NFS shares use Active Directory integration with antivirus integration. Another use case is for VMware VCF in a TKG environment using NFS and a SAN protocol.

I am implementing the NetApp product for customers. I deploy CIFS and NFS shares for file access purposes and block access for VMware infrastructures.

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Chuck Custard - PeerSpot reviewer
Exec Director - Global IT Infrastructure at a manufacturing company with 1,001-5,000 employees

The tech support has been wonderful. We don't use them often, but when we do use them we always get the support we need. And sometimes they contact us with issues that we didn't know exist.

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JM
Network Storage Engineer at a computer software company with 10,001+ employees

NetApp's support is outstanding. Any question I have gets answered promptly. If it has to go back to engineering, they reach out to engineering and engineering comes back with the answer. They provide us with whatever we're looking for in a timeframe that is more than acceptable, usually above expectations.

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Pedro Paz - PeerSpot reviewer
System Engineer at Eni Energies et Services

The documentation is crystal clear and easy to follow.

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KD
Storage Engineer at a religious institution with 10,001+ employees

Technical support is pretty good. It is hit or miss. For the most part, it's good.

The main complaints I get from the engineers are that they'll just say, "it's a future release, and that future release is just too far down the road, and we need to get that done right away." Whereas we see a pain point now, and we would like to see them fix our problems right now. That said, we understand we're not the biggest customer on planet earth. 

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DA
CTO at a computer software company with 51-200 employees

The last customer I worked with wanted to improve the performance of SQL responses. They were having issues with multiple SQL statements taking time. Although it's not just a hardware-only solution, they had to do both, which meant replacing their previous hardware and, at the same time, improving their queries. That combination was most important for the customer.

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PS
Lead Infrastructure engineer at a financial services firm with 201-500 employees

Support is good. I've never had any issues long term.

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DB
Sr Infrastructure Engineer at a wholesaler/distributor with 10,001+ employees

Technical support has been great. We had to reach out to NetApp before when we had an issue or a hardware problem. They were helpful.

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HS
Enterprise Architect at a healthcare company with 10,001+ employees

Technical support could be better and should be more proactive. 

We've also had some production outages. Due to one upgrade, for example, there was a significant outage.

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BH
Cloud Storage Engineer at a university with 5,001-10,000 employees

Whenever we have a problem, the technical support staff usually contact us before we contact them. We've never had an issue with technical support, so I'd give them a rating of ten out of ten.

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SS
Manager at a healthcare company with 10,001+ employees

My experience with technical support has been good. We have a primary TAM and pay for that service. They are very good at responding to our requests and needs, and I'd give them a ten out of ten.

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CD
Sr Linux SysrAdmin at a tech services company with 11-50 employees

I like the fact that they're very hands-on in finding that resolution for us. We've faced a lot of problems since we break the system on purpose just to make sure that when we go out to the fields and use it, if we have the same problem, we know how to fix it.

Technical support is excellent. We've never had a problem with them, and they always came back to us with an answer. Within 24 hours, we have our fix.

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Dell XtremIO logo Dell XtremIO: Custom
SP
G. Manager- Technical Services with 51-200 employees

We are a solution provider and we use Dell EMC products for our customers. The XtremIO is one of the all-flash storage arrays that we use.

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RahulRukhaiyar - PeerSpot reviewer
Technical Consultant at Fidelity International

We contact technical support whenever there's a hardware failure. If there is a software glitch, such as the one we had where the connectivity status used to flicker. It had to show eight parts, but it flickered and showed five, six, seven, and eight, all the parts. The flickering in the database, which resides within the XtremIO management server actively tweaked a bit and we had a support engineering case open for it with the Dell support. However, it didn't materialize, this is something that should be fixed in the next update.

Overall I would rate the support Dell EMC XtremIO a nine out of ten. We don't reach out to them. Nine only because the hardware could be more durable. All the SSD's could use a single-level cell rather than a multi-cell.

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AP
Professional 2: Application Developer at a tech services company with 10,001+ employees

If you are looking at flash storage solutions, XtremIO doesn't offer any unique features. Most of my customers are migrating their workload from XtremIO to other formats because of this. If you look at Hitachi or IBM, they have the VSP G series or FlashSystem, these products have many features available. We can scale up and scale out, add multiple nodes, use a global cache, and we don't have the same kinds of features in XtremIO. Because of the lack of unique and key features, most customers nowadays don't want XtremIO. 

XtremIO needs to have a global cache. Internal architecture should also be redefined and existing architecture sectioned off. Additional unique features should be added, rather than just common features like replication. Right now, XtremIO is an all-flash array, which is costly. I would like to see them come up with a hybrid model, one that is more cost-effective and may offer more benefits to customers. 

Since XtremIO is all-flash, it doesn't currently have NAND support. I would like to see interface support from XtremIO, and at least NAND or SD card support. If they supported a combination of SSDs and SDs, that could be beneficial to some small and medium businesses. 

Dell should also provide a data analysis tool, in the case of any issues with internal components like controls, cache, backup drive, etc. It would be helpful to have a tool to troubleshoot performance issues. 

A last feature is that XtremIO should have a cloud mobility option, in addition to flash. XtremIO has no data migration features, so these features should be implemented without needing to purchase an additional license or application. XtremIO needs some fine-tuning and these are where I would start. 

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DM
Infrastructure Systems Team Lead at a aerospace/defense firm with 10,001+ employees

Technical support can be quite problematic and difficult to resolve issues.

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Ahmed Essa - PeerSpot reviewer
Senior Consultant at Share Technologies

Dell's technical support provides a good response time.

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LD
Software System Team Leader at Ethiopian Roads Administration

Dell's technical support could be better.

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SolidFire logo SolidFire: Custom
KS
Cloud Architect at a computer software company with 51-200 employees

The solution is our upper-tier all-flash shared storage for our customers. We have shared virtual private cloud environments that we serve storage to. This solution is our high-tier flash storage offering.

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Tintri VMstore logo Tintri VMstore: Custom
HS
Sales Team Lead at Axelliant

We primarily use Tintri VMstore solution for our VM database storage needs. Previously we used IBM flash storage services. However, it had significant drawbacks. So, we switched to Tintri VMstore solution, and it met all our storage needs and more. 

The extra layer of security it provides is also very valuable for our organization. We use 24 VMs in our environment currently, and our customer database contains sensitive information. With the help of Tintri VMstore solution, we are also on the right path for future expansions.

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Pure Storage FlashArray logo Pure Storage FlashArray: Custom
FS
Datacenter & Cloud Architect - South America Zone at a manufacturing company with 10,001+ employees

The vendor was helpful during our implementation.

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PA
Owner at a tech services company with 11-50 employees

I have interacted with them. They respond very fast to our queries.

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PW
IT Manager at a consultancy with 51-200 employees

It's very fast and very easy to use. It performs well and is both flexible and compatible. We like it because it's easy to use. We transferred our old architecture from hyper storage to all-flash storage. It made our business faster and more connected to our customers.

The dashboard is very friendly. We can see information about IPs and the bandwidth and every host who connects to it — it's very useful.

We really like the easy-to-use GUI.

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TS
IT System Engineer at a tech services company with 501-1,000 employees

Technical support has been very helpful throughout the process. They can assist during the setup process. They make everything very easy.

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DavidGrudek - PeerSpot reviewer
Systems Engineer at a tech services company with 1-10 employees

Technical support has been amazing. I have yet to meet or talk to anyone who is not super knowledgeable. The only time I entertained any doubts, whatsoever, is when V-Vaults first came out. Certain people were not very familiar with it, but this was short lived. As we were extremely early adopters of V-Vault, training was provided fairly quickly. While the general tech support was not up to snuff, within a month or two they were all trained. Since then, there have been no issues to report. 

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Daniel Aramayo - PeerSpot reviewer
Implementation and Support Engineer at PRACSO S.R.L.

Their technical support is excellent. Once we raise a ticket, they respond very quickly. Even better, their support is proactive. In most cases, they are the ones contacting us, not the other way around.

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Animesh Kumar - PeerSpot reviewer
Professional Test Engineer at a computer software company with 10,001+ employees

We use Pure Storage FlashArray in a couple of backup products. Our DDP offerings, data platform offerings, is where we use Veritas with Pure Storage FlashArray. Then, we use the Pure Azure Service model with the secure multi-tenancy features. Pure Storage FlashArray can be managed centrally.

In individual file cases where most customers were looking for performance-based, minimum latency applications, we have deployed Pure Storage FlashArray.

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LR
Fresh Operations Manager at Jerónimo Martins

The solution is scalable.

We have five customers using this solution.

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AM
Manager, Enterprise Infrastructure at a tech services company with 1,001-5,000 employees

From the feedback I've gotten, for the most part, the technical support has been quite good. They know their product quite well and they've been quite responsive. We are satisfied with the support.

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PH
Solutions Architect at a wholesaler/distributor with 1,001-5,000 employees

I'm a pre-sales architect. I architect, and I sell them as a partner with Pure Storage on the VAR side. Our customers use it for storage, mainly block-based storage and virtualization storage. Some solutions have both block and file storage, and some solutions only have file storage from Pure. 

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Tahir Shahid - PeerSpot reviewer
Chief Consultant and Architect at Tahir Professional Services

The technical support is very good.

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RESC - PeerSpot reviewer
Storage Solutions Architect at a manufacturing company with 1,001-5,000 employees

Technical support has been awesome. Sometimes, they've let us know about problems before we've even known that they were there.

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Jason Devine - PeerSpot reviewer
Cloud Solutions Architect at a tech services company with 10,001+ employees

They are very good, but we are a large enough customer. We always deal with the same people, so it's not like we're going into the tier one service desk.

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BH
Enterprise Solutions Architect at a logistics company with 10,001+ employees

We've never really had to call tech support for this product as we haven't had any issues. I attribute that to these guys paying attention to everything, every single detail, to make sure that their product is seamless.

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GC
Project Manager at WFSFAA

I have not contacted technical support.

My main point of contact has been the reseller.

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PK
Technical Consultant at Injazat Data Systems

This solution is easy to scale. 

FlashArray is best suited to a large company. We provide any kind of hosting service in our region, so we have multiple customers hosted in our data center. The environment is large and we have more than 25 different customers and terabytes of data. 

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JA
Intertecno Co-Founder at a tech services company with 1-10 employees

Technical support is very good.

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RZ
Manager of IT Department at Office of Technical Inspection in Poland

The support is very good they quickly react to problems.

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DA
Enterprise Account Executive at a computer software company with 11-50 employees

It's just very easy for general block storage. Generally, the ease of use is what customers comment on. It's very user-friendly.

The initial setup is very straightforward. 

Scalability is possible. You can expand the solution.

The stability and reliability are great.

Technical support has been helpful in general. 

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SB
Platform Technologies Lead Engineer at a energy/utilities company with 1,001-5,000 employees

The support is excellent.

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CF
KYC Quality Assurance at a financial services firm with 10,001+ employees

We have been in contact with technical support a couple of times. They are quick to respond and we are very happy with the customer support team.

The support plan makes it simple to plan ahead.

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SajithEruvangai - PeerSpot reviewer
IT System Specialist - Operations & Infrastructure at a insurance company with 1,001-5,000 employees

The response from the technical support team is very good. We have not found any difficulties with their ability or engagement.

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GianpaoloMazzola - PeerSpot reviewer
Project Deployment at a tech services company with 11-50 employees

We are a solution provider and the Pure Storage FlashArray is one of the products that we implement for our customers. I have installed three of them in the past month.

The primary use case for this product is high-performance storage.

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MS
IT Architect at a hospitality company with 1,001-5,000 employees

The support has been very good from Pure Storage FlashArray.

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MV
General Manager at PRACSO S.R.L.

Pure support is very proactive. They monitor our infrastructure in real-time, so they respond before we even open a ticket.

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SM
Soporte TI at a university with 1,001-5,000 employees

Technical support has been good. We haven't had any issues so far with them. We are satisfied with the level of service. 

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PD
GIDC India - Architecture Design and Engineering Leader at a computer software company with 10,001+ employees

Pure Storage has been the go-to storage array for me. It's a lot smaller, easier to set up, faster to upgrade, and more reliable. 

The performance is very stable. This is something which I don't get out of a solution such as, for example, 3PAR. 

The code upgrades are very smooth. They're actually all tracking their vulnerabilities. As a customer, Pure Storage gives sufficient time to the customer to showcase the new features and to say this is how to go about going over to the upgrade, and so on. We are quite prepared. We can schedule ahead and be ready for these things. That's something which I like - the selective approach - and everything is on the cloud which helps Pure reach out to their customers and gives these new features. 

Its ability to use multiple services such as the file services, the block services, backup, fast backups, lightning backup, and so on, is great. These features are something that StoreServ or HP doesn't have. They have multiple products for that. Pure tries to bundle them together. That's something which I really like. It reduces the footprint and helps me sell this a lot more to the customer.

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JB
Infrastructure Engineer at ISAM

It has been really easy to use. Their support has been very helpful.

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KS
MTS - Core IP Engineering at a comms service provider with 10,001+ employees

I would rate them really high. On a scale of one to five, I'd give them a four.

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Alfadel Alharthy - PeerSpot reviewer
Infrastructure Services Manager at NAMA

When we set up the solution we did not require a lot of support from the teams. The good thing about the support is they can access and upgrade the framework and all other aspects. However, the account managers from Pure Storage are not communicating very well with us. We want to talk to them about what features should be used, use cases, best practices, and other technical discussions. Additionally, we would like to know about the new features, the introduction of new technology in the storage itself. 

It would be nice if they could communicate this information to us.

The support is very good. They always call us for technical upgrades and firmware. If we have any issues they log in and we open a session for them, and they help us. The only issue is the time zone difference between our time zone and their time zone.

I would rate the support from Pure Storage FlashArray a five out of five.

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TE
Hardware Architect at a comms service provider with 5,001-10,000 employees

The technical support for Pure Storage FlashArray is good. Support is quick and responsible. We get quick responses from the team.

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JM
IT Manager at a educational organization with 10,001+ employees

It is very good.

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Red Hsu - PeerSpot reviewer
Project Manager at Logicalis

I help our customers build FlashArray. 

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VM
CIO at a manufacturing company with 1,001-5,000 employees

The support from Pure Storage Flash Array is amazing. I have never seen a vendor support a product this well. They knew challenges even before my team was able to figure them out.

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Oleg Gussar - PeerSpot reviewer
Head of Administration Group at a financial services firm with 1,001-5,000 employees

The technical support from Pure Storage FlashArray is perfect. If we have some trouble or we need to change something, we need to ask for support and they are helpful and answered immediately. 

I rate the technical support from Pure Storage FlashArray a five out of five.

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AC
IT Contractor at a financial services firm with 51-200 employees

I've dealt with technical support previously. Their response is fast and mostly very, very helpful. We just need to enable the remote console on the array and then they just can easily troubleshoot by themselves. That way, we do not need more time to work with them. They just fix the problem for us.

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Ivan Monnier - PeerSpot reviewer
Infrastructure Analyst at Whirlpool Corporation

Technical support was good. We’ve contacted them multiple times and they were great. They have been helpful every time.

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Itamar  Garcia - PeerSpot reviewer
SAP Services Manager at Think about IT

We have a close relationship with customer support and they are good. 

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Masood Khan - PeerSpot reviewer
Lead Storage Analyst at CLSA

The support from Pure Storage FlashArray is very good.

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Kobus Almon - PeerSpot reviewer
Chief Technology Officer at perfekt

I have used the support from Pure Storage FlashArray.

I rate the support from Pure Storage FlashArray a nine out of ten.

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David Ivorra - PeerSpot reviewer
CEO at Lynx View

Pricing could be better in comparison to other solutions. The amount of storage the customers receive is approximately 20% higher when you compare it with similar solutions. So it can be a problem when you are positioning the product.

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HPE Nimble Storage logo HPE Nimble Storage: Custom
Chris Childerhose - PeerSpot reviewer
Lead Infrastructure Architect at ThinkON

Customer Service:

Customer service has been top notch with Nimble and would be 10/10. They even worked with use to replace a faulty array.

Technical Support:

Technical Support is one of the best and is 10/10. The autosupport system they have in place that creates tickets for you automatically is great. You can even specify on the InfoSight webpage which ones you want to Auto-Close, etc.

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Chris Childerhose - PeerSpot reviewer
Lead Infrastructure Architect at ThinkON

Customer Service:

Customer service is great and they go above and beyond to help.

Technical Support:

Technical support is second to none out there combined with Infosight. Also having technicians assigned directly to you when needed is great!

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NV
Owner at a tech services company with 1-10 employees

We have not contacted the technical support yet.

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RL
Senior IT Officer at a financial services firm with 201-500 employees

The support response time is good.

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TN
Information Technology Operations Manager at Weber Metals

The technical support people are great although, of course, it depends on who you speak with. Overall, however, they are great.

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MR
Technical Manager at a tech services company with 11-50 employees

When I'm competing against someone, I would like Nimble to be an active-active controller. As it is now, Nimble is an active-passive controller. If the customer is looking for an active-active controller, then we can't use Nimble and have to go with Primera. Nimble gives us a lot of good things, but without the active-active controller, it's pointless.

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LB
Systems Engineer at a tech services company with 51-200 employees

We use HPE Nimble for deduplication and to compress data.

We have a large number of customers that rely on high availability from this product.

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Ricardo Buysse - PeerSpot reviewer
HPE Technical Support Manager at Servicios GZ, C.A.

We currently work with banks and insurance companies, who are our primary customers with regard to HPE Nimble Storage.

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Handriyo Sidhi - PeerSpot reviewer
Team Leader at PT.Helios Informatika Nusantara

Competitors, such as Dell EMC, make use of NVMe storage. They also use the STM storage module. Primera only has a maximum of eight. In contrast, HPE Nimble Storage does not use NVMe and this makes it challenging for us to convince the customer, who is sometimes aware of this technology, to go with it.

HPE does not have sufficient storage. Overall, the customers in need of the solution have sufficient network data storage. There is also SAN storage in one solution, in a single product. I have made three requests that the storage be capable of being samples in a single bundle. We have the protocol as an example when it comes to the product. Yet, if the customer needs to configure NAS storage, this necessitates the purchase of separate software. As the competitors have already launched the solution with NVMe or STM storage, we have also done so with Primera. The same holds true in respect of Dell EMC. In Indonesia we encounter customers who are knowledgeable about the storage and infrastructure and enquire about the solution as it concerns HPE storage. 

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MA
ICT Architect at a tech services company with 201-500 employees

While the technical support isn't good every single time, for the most part, we are happy with it. 

They could improve their services a bit. If you have some easy problems, for example, if a hard drive fails or something like that, that's not a problem for them to deal with. However, if you have strange problems related to performance issues or something like that, sometimes it's difficult to find the right person. In most cases, we are happy with the support.

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LV
ICT Director KA Infra at a transportation company with 1,001-5,000 employees

Technical support is good. I would rate the support a nine out of ten.

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Jigar Acharya - PeerSpot reviewer
VP - Engineering Operations at WPG Consulting

We have dealt with technical support, and we haven't had any issues with them. We are satisfied with the level of support on offer.

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David Monarch - PeerSpot reviewer
Enterprise Administrator at a outsourcing company with 51-200 employees

The support is very good at being proactive in helping us resolve issues. They have been better than most other competitors in this area.

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TG
Senior Storage Specialist, Digital Systems at Shaw Communications

The technical support has been good in our experience. I have worked with the support quite a lot and I have not had any issues with their support.

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SQ
Infrastructure Specialist at a tech services company with 1-10 employees

We had some issues with the configuration and we contacted support. We were satisfied.

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JC
Infrastructure and IT Support Coordinator with 201-500 employees

The technical support is knowledgeable.

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MA
ICT Architect at a tech services company with 201-500 employees

We have two use cases for the solution. One use case is for our daily work. Another use case is our shared platform. We are a service provider and we have our shared platform to sell some power, some compute and storage to our customers.

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VR
IT Customer Support Specialist at AM-BITS LLC

There is an excellent support team with HPE Nimble Storage.

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Naguib Wasef - PeerSpot reviewer
HPE Product Manager at MAS Egypt

We are resellers and HPE Nimble Storage is one of the products that we provide to our customers. We are not end-users of the solution.

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JL
Director at a financial services firm with 10,001+ employees

I've had no issues with technical support. They are helpful and responsive. 

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SY
Technical Manager at a manufacturing company with 11-50 employees

I haven't really connected with technical support for issues with the product.

I remember one time I requested help from HPE for their info site. They did help and I was satisfied with the level of service I got. 

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Prataparao Dileep - PeerSpot reviewer
Technical Solution's Consultant for HPE Storage Devices at Karvy Innotech

Nimble support is different from HPE support. When comparing some other HPE products, such as Primera and 3PAR, the engineers are different. HPE Nimble Storage has all-in-one support. The L1, L2 will be one direct contact person. We don't need to wait for someone in the L1 to do any analysis. We can receive the analysis as earlier.

I would rate the support from HPE Nimble Storage a 4 out of five.

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RP
Assistant Circuit Executive for Information Technology at a government with 1,001-5,000 employees

My recollection is that there was a question in the beginning, and we contacted technical support; everything was fine. Excellent.

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EA
IT Manager at Epson Precision (Philippines), Inc.

The technical support is very good. I can get expert support from an HPE engineer or instead, receive support online.

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AC
IT Contractor at a financial services firm with 51-200 employees

HPE's technical support could be improved, but their response time is quite good, and their remote troubleshooting is quite helpful.

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AB
Head Of Information Technology at Zambia National Building Society

When we’re setting up the solution, making options available regarding the replication tool mechanism would be ideal. There's a Nimble storage-based replication. They need to ensure that a customer beforehand understands what they want to do. When I joined, and I'm only about a year and four months in my new role here, I found that there was a gap in understanding of the type of replication they wanted and what they got. This is why right now, we're trying to change. Instead of having storage level replication, we're going to now buy Veeam so that we can run the applications active. That's how they want it set up. They didn't understand they could do that. They need to give options.

In terms of the setup, when someone is buying it, they should actually maybe ensure that they cover the admin portion. They should sit the user down to discuss and say, "If you want to deploy a solution like this, do it like that. If you want it like that, you need to buy this extra, maybe it's Veeam, and ensure you do it like this." That way, they don't just buy Nimble to set it up, and then it's not doing what it's doing. Then they'll think the solution doesn't work. Meanwhile, it's how they implemented it.

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HPE 3PAR StoreServ logo HPE 3PAR StoreServ: Custom
Ricky Santos - PeerSpot reviewer
System Administrator at ON Semiconductor Phils. Inc.

Technical support assisted us with a smooth and fast installation.

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Sisir Ghosh - PeerSpot reviewer
Deputy Manager at CESC Ventures

Its stability is the most valuable. It has soft alerts. When an alert is raised, we get a call from HP saying that there is this type of alert, and they need to do a remote session to check things. Similarly, for firmware updates, they get in touch to say that a firmware upgrade is required on your storage. They schedule a time and take control remotely to upgrade the firmware. In all such cases, there is no downtime. Everything is done when a full-fledged operation is going on.

Its user interface is also quite good. We are quite accustomed to this user interface. We can easily take a look at the current usage or the amount of storage. It is quite easily understandable, and I can present those things to my seniors or other people who are not that tech-savvy, and they can easily understand what we are trying to tell them. We can easily show them that we are using around 87% of the storage, so we need to plan for another tree and things like that.

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MS
Manager of Customer Services with 1,001-5,000 employees

The technical support is very good.

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IO
Senior IT Infrastructure & Data Center Operation Engineer at Ministry of Communications and Information Technology (MCIT), Egypt

Their live technical support is available 24 hours a day. When I open a ticket with them, the support calls me within 30 minutes and schedules a meeting to show the issue.

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GA
Senior technical and storage expert at a tech services company with 51-200 employees

Their technical support is really good. HP is the best in terms of technical support.

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ES
Service & Infrastructure Manager at a tech services company with 201-500 employees

It is easily scalable. It is easy to scale, but if you plan to increase it substantially, it can be a bit difficult.

I'm a service provider. We provide support for Unix servers for many companies and customers. Some companies have more than 1,000 3PAR users.

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CP
SAN Consultant at a tech services company with 201-500 employees

HP has several integration elements that work with other vendor storage products. I'd like to see a greater expansion on that so that a customer can do a more seamless migration from other vendor products. The migration of data to their platform could be better.

Primarily they don't have a lot. They have several EMC elements that they can migrate data from, however, there are many more controllers out there and it'd be good to see a more seamless integration so that that could occur.

I'd like to see 3PAR have some integration with Cloud services.

View full review »
LB
Systems Engineer at a tech services company with 51-200 employees

I have been in contact with technical support and I would rate them an eight or nine out of ten. They are very good.

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JohnMitchell - PeerSpot reviewer
Head Of Information Technology Division at a construction company with 11-50 employees

The technical support is very good.

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TM
Systems Engineer at a educational organization with 11-50 employees

We use the solution for multiple business applications, with SharePoint, our internal management system and Exchange 2016. We are customers of HPE 3PAR and I'm a system engineer.

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MV
Storage Manager at a financial services firm with 10,001+ employees

We have proactive datacenter care; I call it a storage advocate, and we can send every question to them and we get quick answers. They also help to find out if new releases are available and other services. For now, they have more insights on that. They have better sources sometimes, and I have better sources than them sometimes, but they do a great job and they also assisted us concerning the compression issue we had at the beginning.

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TS
Senior Systems Engineer at a university with 1,001-5,000 employees

The technical support has been fantastic.

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Helder Valente - PeerSpot reviewer
Infrastructure and Networks at a financial services firm with 10,001+ employees

We have contacted technical support and it's pretty good.

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VK
GM at a computer software company with 1-10 employees

We are satisfied with the HP Enterprise technical support.

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CC
Solution Architech at a consultancy with 51-200 employees

I think it's excellent. I actually think they are very good.

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HP
General Manager at a media company with 11-50 employees

We use it on a project basis and based on the customer's requirements. We use the HPE systems in data centers with servers and virtual environments. This is the most common use case.

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AA
Technical Presales Consultant at a tech services company with 201-500 employees

HPE 3PAR StoreServ is scalable.

We have approximately 15 customers using this solution.

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MD
Technical Account Manager at a tech services company with 201-500 employees

The solution is scalable and we have approximately 10 customers using this solution.

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AT
Director of Technology Services at a educational organization with 201-500 employees

Our experience with technical support was good.

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SR
Sr. Manager - IT Systems at a transportation company with 501-1,000 employees

The support on offer is very good. We don't have any issues with them. They are helpful and responsive and we are satisfied with the support we get when we need it. 

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PS
Storage Infrastructure Engineer at Cambridge Health Alliance

The vendor support is very helpful.

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LV
ICT Director KA Infra at a transportation company with 1,001-5,000 employees

The technical support is good.

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JO
Snr Systems Enginee at a marketing services firm with 1-10 employees

We're being supported locally, but when we have issues with and we have contacted the HPE support, their support is good, it is quick.

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AH
System Administrator at CDBL

HPE's technical support is very good, compared to other vendors. I appreciate their support. 

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EE
Senior project specialist at a security firm with 201-500 employees

I have not contacted the support from HPE.

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MH
Solution Sales Manager at a computer software company with 11-50 employees

I work with customers all over demark, which consists of small to large companies. I normally make dual data centers with one HPE 3PAR StoreServ on each side. Our customers are mainly running with failover/failback mission-critical systems.

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AJ
Solutions Architect at a tech services company with 10,001+ employees

I am a solution architect, solution designer. Depending on the customer requirements and type of setup, some use the latest versions while others use previous versions.

The solution is used in production environments and cloning environments. We have cloned it multiple times to get better optimization of the storage usage in terms of deduplication.

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Emir Erkara - PeerSpot reviewer
IT Coordinator at HMY

One of 3PAR's advantages is that it's easy to find a qualified technician. It's such a common device. We are using it in Turkey. France, Spain, and other locations.

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RA
Director at a engineering company with 51-200 employees

I never contacted HPE support because I have a selling partner,  but we didn't have many issues. So, we rarely needed any support.

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PD
GIDC India - Architecture Design and Engineering Leader at a computer software company with 10,001+ employees

Technical support has always been quite good. I have no complaints there. They're pretty good, very professional. I'm satisfied with the level of service.

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KB
Team Leader Presales at a comms service provider with 51-200 employees

We've contacted technical support from HP for 3PAR in the past. We needed to upgrade the firmware of the storage. We needed some support from HP, which was excellent. We are satisfied so far. There have been no issues.

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Tomas Stasek - PeerSpot reviewer
Head of IT Department at Sonepar

The technical support is tremendous.

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DN
Information Technology Team Lead with 1-10 employees

Here in Algeria, we are facing a lot of trouble finding partners and getting support from HPE. There should be better support here in our country.

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IB
Professional Services Manager at a tech services company with 11-50 employees

HPE is not present in Algeria. They manage support through the delivery partner that actually can provide some assistance. Right now, we have spare part problem. It's not present. We have to wait, maybe, a couple of weeks or more than one month to have a replacement get shipped in and we're usually reaching out about that. It is a big issue for the customer if we lose one server, or the blade is down. It means the service can be down for one month, and it's not a good idea to share this information with customers. 

Before 2015, HPE had some sort of setup with DHL or FedEx. It was very good. On top of that, they had an HPE engineer to manage the support. However, since then, they left. They closed the office and they manage everything now indirectly in the country, via other countries. If we try to measure the performance of HPE outside our country, it's very good, however, here, we have had a bad experience with them and so have our customers as well as local customers.

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Hitachi Virtual Storage Platform F Series logo Hitachi Virtual Storage Platform F Series: Custom
MO
Product Manager at a tech services company with 1-10 employees

I am not an end user. I present the solution to customers. I study a customer's infrastructure and suggest a product based on the customer's needs, such as latency or IOPS performance. I usually work with VSP F700 and F900 models.

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GV
Engineer at Secretaria de Educacion del Gobierno del Estado de Mexico

When I with work with Hitachi Vantara, I oversee the troubleshooting and support. I am the engineer who provides support, and so it's easy. Once we installed using the harddrive manager, when hardware failed.  Support created a case and assigned this to me and I am the engineer. I take the case and I have to take a solution to the client.

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Alexey Rogov - PeerSpot reviewer
Lean manager at Gazprombank

We regularly contact Hitachi technical support. The idea of a storage array is that it's broken up into many small pieces of storage. Each piece may fail, and they do from time to time. Therefore, we typically have to open five or six cases every month for mundane tasks like replacing failed disk drives. That's typical for any customer using storage on a large scale.

Those are minor cases, but storage controller failures are more serious, and we see three or four every year. We also have two or three performance-related cases each year. 

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VA
Senior Manager -Datacenter Planning and Operations at a comms service provider with 1,001-5,000 employees

We get our support from a local vendor. If there is an escalation then it is done directly to the vendor.

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Paolo Brega - PeerSpot reviewer
Business Developer Manager & Marketing Manager at TAI Software Solution

In terms of ransomware, Pure Storage is probably a couple of steps ahead of Hitachi, but Hitachi does not rush in terms of features. They want to be really sure that the hardware works properly without any kind of problem in new environments, and the implementation or improvement does not affect the customer installation. They really want to make sure that customers are not affected in any way.

They should support the real Metro Cluster also for the small systems.

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Christoph Darazs - PeerSpot reviewer
System Engineer at a logistics company with 1,001-5,000 employees

We haven't had to use their support yet.

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IBM FlashSystem logo IBM FlashSystem: Custom
Storemgr67 - PeerSpot reviewer
Storage Manager at a financial services firm with 10,001+ employees

I have been in touch with IBM support, and I did it a lot. Normally, they respond within an acceptable time with a sufficiently detailed answer. Around 90% of the time, you will get the answer straight back. In some rare cases, you need to ask them more. You send them a mail asking to clarify something or get more details about how to do a specific task, but normally, they provide a satisfactory answer.

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BB
Deputy Chief Technology Officer at a comms service provider with 51-200 employees

We've dealt with technical support in the past and we were satisfied with their level of service. However, we no longer pay for support. We have enough knowledgeable people in house to handle everything.

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IE
Senior Systems Engineer at a tech services company with 1,001-5,000 employees

We use it for data reduction technology. We are using this solution on-premises, and we are also providing services to customers.

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Ghulam Mustafa - PeerSpot reviewer
BT Area Champion/Trainer at a financial services firm with 5,001-10,000 employees

The solution is quite scalable. A company can expand it if they need to.

We are a financial institution with two million customers. This is the storage we use behind all of our solutions.

While we don't plan to expand usage in the near future, we have recently acquired new storage solutions for an upcoming upgrade.

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Abdullah Mahmood - PeerSpot reviewer
Network and System Administrator at TWD Technologies Ltd.

Personally, I haven't directly dealt with technical support. That said, apparently, it looks like it is quite good. The support is proactive. My system is already connected to IBM tech centers. They can highlight predictive failures, for example. My assumption is that they are quite good, although I can't yet peak from personal experience.

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RC
Hybrid IT Enterprise Executive at a tech services company with 11-50 employees

Technical support is complicated.

The technical support can be improved. it should be more automated.

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AA
Technical Presales Consultant at a tech services company with 201-500 employees

The technical support is very good.

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KashifAdeel - PeerSpot reviewer
Technology Specialist at InfoTech Group

The technical support in my region is satisfactory but it could improve. Support is very important for customers and downtime is very critical for us. We would like onsite or complete technical support which can help us to minimize our downtime or if problems occur.

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PS
Storage Infrastructure Engineer at Cambridge Health Alliance

The support could improve by allowing you to speak to someone when you call rather than them calling you back. However, once we do have contact with one of their technicians they are excellent.

View full review »
Moahmed Nabil - PeerSpot reviewer
Infrastructure Solutions Architect at areebah

It's really stable, and many customers have experienced this as well. 

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ME
Technology Supervisor at a media company with 1,001-5,000 employees

We don't need any external support. We do it on our own.

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VADIM CHICHERIN - PeerSpot reviewer
Head of Data Center Administration at ООО Компания Тензор

We have the technical support from IBM but we have not needed to use them. We do not have any problems.

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JS
Deputy director at a tech services company with 10,001+ employees

We haven't had any problems with IBM support. However, they don't cover everything in a single contract. They have different types of contracts. For example, you need separate contracts for software services and hardware services. Dell EMC's pricing model for support is much better. There's only one all-inclusive contract.

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BS
NDT - TECHNICIAN at a paper AND forest products with 1,001-5,000 employees

I have not needed to contact the support.

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Savera-Menezes - PeerSpot reviewer
Head of IT Infrastructure at a insurance company with 501-1,000 employees

This product lacks some of the options we wanted. For example, expansion was difficult and it required a lot of patching to be done. It's not a seamless process because you need to do multiple modifications or alterations. There is a lot of effort required by the customer in order to expand the hardware.

Further expansion of our model is not feasible. As new models are released, expansion becomes difficult and you have to switch to a new model when you want to upgrade. This means that you have to migrate data between models. We want something where you can use for at least five years, where you can expand the hardware without the inconvenience of changing models. Ideally, the operating system and other applications would not be affected when expanding.

It would be helpful if the solution had built-in safeguards against security threats and malware, such as ransomware. Anything that can be utilized to enhance data integrity would be helpful. 

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GB
Information Systems Director at a manufacturing company with 1,001-5,000 employees

We haven't needed any assistance from technical support so far.

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JL
Director at a financial services firm with 10,001+ employees

My company is a reseller, we deploy the storage. We use the latest version of IBM FlashSystem with our customers who are in hospital information systems. We use the solution for their data warehousing. We have five customers currently using this solution.

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DP
System Administrator at a tech services company with 11-50 employees

The technical support is good.

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MD
Storage Administrator at a tech services company with 10,001+ employees

IBM's technical support do excellent work.

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SY
Technical Manager at a manufacturing company with 11-50 employees

We have not used the support from IBM.

View full review »
Isanka Attanayake - PeerSpot reviewer
Manager - Information Technology Infrastructure and Development Support at Royal Ceramics

The support for this solution has fast response times.

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ST
Cloud Engineer at a tech services company with 51-200 employees

IBM is able to deliver a support organization with well-trained people. IBM's redpieces/papers and solutions designs are published and offer real references. You can develop your own skills and become an expert or fallback on IBM Supreme Support if you feel less comfortable. 

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KE
Chief Technology Officer at areebah

The local support for IBM FlashSystem is very weak. Most of the customers are suffering from the IBM support here inside Egypt.

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Aamir Jameel - PeerSpot reviewer
Senior Systems Manager at Tapal tea

The technical support from IBM FlashSystem is very good.

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RV
UNIX Security Consultant at a retailer with 1,001-5,000 employees

Technical support is very proactive and we receive alerts when they are visiting the data center or asking for permission to change a part. We are alerted to part failures before we even have a chance to find them in logs. 

I rate technical support a ten out of ten. 

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Raanan Sitton - PeerSpot reviewer
Vice President Sales at BELOCAL LTD

IBM FlashSystem has improved the way the organizations of my customers function.

View full review »
Atif Najam - PeerSpot reviewer
Chief Information Officer and Program Lead at Gatron Industries Ltd

I rate customer service and support ten out of ten.

View full review »
Nuno Chiziane - PeerSpot reviewer
Core Systems Services Consultant Infrastructure & Security at Asseco Central Europe, a.s.

We implement this solution for our customers, including African banks who use it for storage. 

View full review »
NetApp EF-Series All Flash Arrays logo NetApp EF-Series All Flash Arrays: Custom
AO
Manager, Cloud workload Migration & Onboarding Lead at Globe Telecom

There could be an improvement when it comes to SLA support, it could be faster. In case of emergencies, when you need urgent feedback from the support, it is delayed because you need to make multiple calls. 

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Sarith Sasidharan - PeerSpot reviewer
System Administrator at a government with 201-500 employees

Their technical support is good. I am satisfied with their support.

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SuwardiSuwardi - PeerSpot reviewer
Technical Advisor at Synnex Metrodata Indonesia

I usually run a POC for our customers.

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SA
Information Technology Manager at a transportation company with 1,001-5,000 employees

The technical support has been very good.

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Dell Unity XT logo Dell Unity XT: Custom
ST
Cloud Engineer at a tech services company with 51-200 employees

Not the most responsive support, we have a Service Account Manager and reporting in place now and keep the pressure to get answers. Very bad post bug/incident follow up.

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ZR
Manager at a financial services firm with 11-50 employees

We are satisfied with the technical support.

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Tahir Mohammad - PeerSpot reviewer
Country Service Delivery Manager at Citrus consulting

An area for improvement is the available capacity. If a customer goes with a base model, which would have its own limit, they could not go beyond the model-supported capacity, so an increase would be good.

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Luiz Gasparelo - PeerSpot reviewer
Owner at LNETWORK

Technical support is very good.

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PM
Assistant Manager Specialist at a computer software company with 1,001-5,000 employees

The first level support from Dell I was not happy with because as a technician I needed to get the second or third level support. However, the level one support was able to pass me over to the right technician and I received the solution pretty fast. The support overall was very good.

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MB
DIrecteur Commerical at a tech vendor with 51-200 employees

The most valuable feature is the dynamic cache of this product. It is very important. We have the physical cache and we can boost this cache using disks. All the products are mainly flash now and this is one of the main characteristics which our customers like.

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PA
Storage Engineer at a energy/utilities company with 10,001+ employees

I rate Dell EMC support 10 out of 10. They respond rapidly and do a good job. When I have an issue and need technical support, I reach out to them either through chat or by submitting a service request, and the response is good.

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PS
Senior Technical Specialist at a healthcare company with 10,001+ employees

Dell's technical support is great for 99% of things.

There have been a few problems but I understand because the product was not mainstream. The unit was an FS8600 and there were only about 12 people in all of North America who knew it well. That's why we got rid of it.

Overall, I would rate their technical support a nine out of ten. I don't give anybody a ten because there is always room for improvement.

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RP
Systems Engineering Manager at a manufacturing company with 1,001-5,000 employees

The technical support has been really great. I have never had a problem that they were not able to get to the bottom of pretty quickly.

View full review »
Melvin Thomas - PeerSpot reviewer
Senior Systems Engineer at Prosperity Bank

We have a large cluster environment and these are active clusters. There are times where the SQL cluster environment starts to get full and it's really easy to add a LUN or space without interruption. The customer is not even aware that the volume is about to run out of space. We can always just add more space and do data recovery for DRs without the customer's knowledge.

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FR
CIO at a healthcare company with 1,001-5,000 employees

The technical support is good and quick.

I would like a little faster response, but I don't think that their response is really that slow. They respond fairly quickly, at least fast enough for most issues. If it was an emergency issue, it might be different, as they probably would move it up the ladder anyway.

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Evangelos Nikolaidis - PeerSpot reviewer
Freelance IT Professional at a energy/utilities company with 201-500 employees

I worked with Dell EMC Unity XT for two to three months. My last role was IT director so I didn't do a lot of hands-on with the devices. I was overseeing the IT staff and doing project management for these kinds of solutions. At that time I was working for a manufacturing company for pharmaceutical life cycle products, and we were a customer of Dell EMC.

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EB
Consultancy Department Chief with 201-500 employees

Dell EMC's technical support is perfect.

View full review »
KS
Head of Datacenter Department: at a tech services company with 51-200 employees

We are a solution provider and the Dell EMC Unity XT series is one of the products that we implement for our clients. My role is in pre-sales and I help to design the solutions.

It is primarily used to provide our customers with an on-site, high-availability production server. It is also used to provide disaster recovery

View full review »
JD
Solution Architect at a computer software company with 51-200 employees

I have a few customers who are using Dell EMC products for storage, backup, and other different purposes. 

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ZH
Chief Technology Officer at a financial services firm with 1,001-5,000 employees

I would rate Dell EMC support seven out of 10. We had to follow up a lot. We sent an email beforehand, so they knew the model and everything about our environment. We expected them to do better homework and engage with my team. If they had done the implementation like that we could have saved a lot of time. That is why I rate them seven and not nine or eight.

View full review »
IO
Senior IT Infrastructure & Data Center Operation Engineer at Ministry of Communications and Information Technology (MCIT), Egypt

I work as an integrator and this is one of the products that I have implemented in different locations. Most customers choose this product because they want to have faster storage. The XT series is all-flash, so it's fast.

I recommend it for ERP systems and for people running Oracle Database. I have implemented both of these. Most applications these days are implemented in a VM environment with a Hypervisor, and this product is well suited for virtualization.

View full review »
RB
Systems Administrator at a computer software company with 11-50 employees

The technical support for this product is fine.

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SN
GM IT Infrastructure at MSSL

The technical support team from Dell EMC Unity XT has a proactive approach. We don't need to worry about what is going wrong we have them to support us. We have not to need to contact them frequently. They contact us in case of any alert that comes.

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PF
It consultant at a tech services company with 201-500 employees

The solution is scalable.

We have approximately 120 users using this solution when combining all the customers we have. If our capacity requirements increase we would be increasing the use of this solution.

View full review »
VB
IT Manager at a consultancy with 1,001-5,000 employees

Before you can get support for Dell EMC Unity XT and other Dell EMC products, you have to spend time looking for the service tag number on your product, and this is a process that makes it difficult to access support, but once you gain access, they'll provide you with very good support.

View full review »
AD
IT Infrastructure Manager at a energy/utilities company with 1,001-5,000 employees

Dell EMC Unity XT should present a path or a roadmap on how they could put their products on the cloud. This would have some value for their current customers.

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Muhammed Imran - PeerSpot reviewer
Officer, System Administrator at SKGH

I would rate technical support a four out of five. Technical support is good.

View full review »
JM
Systems Programmer/Specialist -- Infrastructure Engineer at NC State University

I would rate support for this solution a six out of ten. A few years ago, I would have rated it an eight or nine out of ten. The biggest challenge is responsiveness and getting to speak to someone who really understands our challenges. 

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HS
User at a media company with 10,001+ employees

We use this solution for customers who are looking for a cost-effective option that provides an end-to-end solution for servers, backups, and storage.

View full review »
MB
User

The technical support for this solution is good. I would rate it an eight out of ten. 

View full review »
Dragan Knezevic - PeerSpot reviewer
Senior Presales System Engineer at Oblak Tehnologije doo

Dell's technical support is at a very high level, though it's not quite as good for organizations outside of Europe.

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Francisco Gimo - PeerSpot reviewer
Management Information System Officer at a mining and metals company with 501-1,000 employees

The support from Dell Unity XT is good. They actively monitor the units. They have called us up when they have lost connection to one of the units to then take action. We have not had any issues to have needed to contact the support directly.

I rate the support of Dell Unity XT a nine out of ten.

View full review »
Pawel Augustyn - PeerSpot reviewer
System Senior Engineer at a tech services company with 5,001-10,000 employees

Technical support is good.

In the four years that we have used this solution, it's been good, and I would rate technical support a five out of five.

It is simple to create a ticket, and they have good skills. 

I have the highest level of support for our mission-critical operations. 

It's very fast with good skills.

I am happy with the technical support.

View full review »
GeorgeKaravitis - PeerSpot reviewer
Owner at Digital Horizon

I have not used the support from Dell Unity XT.

View full review »
Shashika Rathnayaka - PeerSpot reviewer
Technical Manager at OAK integrated System Pvt Ltd

I provide support for customers in their use of Dell Unity XT.

View full review »
Systemarchi67 - PeerSpot reviewer
Systems Architect at Tebicom SA

Technical support for the solution is good.

View full review »
SV
Technical Specialist at Pouyan Pardazesh Tehran Co

Our company handles software issues but uses technical support for hardware replacements. 

Due to sanctions in Iran, I am not permitted to contact technical support directly but must submit issue tickets through authorized agents. I am unable to rate technical support because I do not have direct access to them. 

View full review »
Huawei OceanStor logo Huawei OceanStor: Custom
GB
Chief Executive Officer at a consultancy with 201-500 employees

We have not contacted technical support because it runs very well. We have not had any issues.

View full review »
SS
Technical Support Executive at a comms service provider with 5,001-10,000 employees

Technical support is okay. However, sometimes within the support system, they provide some sort of canned automatic reply to the customer instead of setting up communication with the customers.

View full review »
PP
Engineer Specialist at a tech services company with 51-200 employees

The technical support from Huawei OceanStor is good.

View full review »
FN
Consulant at a tech services company with 11-50 employees

Huawei technical support was not needed to fix production issues. But I got in touch with them once, and it wasn't very good because we did not get the solution. They were pushing us to embed it, which didn't work for our use case.

View full review »
AS
Senior Consultant at a tech services company with 11-50 employees

During installation, we did need to ask for help from Huawei's managers and technical partners. They responded very quickly.

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Yordan Velez Rodríguez - PeerSpot reviewer
Architect of solutions at Datrix

We have about 20 customers using Huawei OceanStor. Each has a different use case. Some use it for storage, virtualization storage and some are using the apps, the pure storage data for intelligent vision products.

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AJ
Data Center Engineer at Emerging Communications Limited

We have local support in Tanzania, they give us great support.

I rate the technical support from Huawei OceanStor a five out of five.

View full review »
dkusma - PeerSpot reviewer
Computer Engineer at a comms service provider with 501-1,000 employees

The solution's support is very helpful and responsive. 

Every time we need to raise the support, they provide support. They are responsive. However, as a customer, we cannot fix anything from our side. The documentation is not available. Everything is in a black box or something. 

View full review »
Huawei OceanStor Dorado logo Huawei OceanStor Dorado: Custom
MK
Solution Delivery Expert at a tech services company with 11-50 employees

Huawei's technical support is very advanced. Customers can directly approach a Huawei technical person by logging a ticket and providing an email address. They will definitely respond in one or two hours.

The support is fast but the customer needs to understand what data they need for support.

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Ali Yazıcı - PeerSpot reviewer
IT Manager at a financial services firm with 5,001-10,000 employees

The technical support is quite good. They are helpful and responsive. We've been happy with their level of support.

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Irfan Basharat - PeerSpot reviewer
Solutions Architect (Huawei & Lenovo) at Computer Marketing Company Pvt Ltd

This solution can improve by providing easier migrations and better Metro features.

In an upcoming release, Huawei could improve by adding migration services to allow customers to migrate from other solutions, such as HPE or Dell. This would help make this solution more attractive to those wanting to switch.

View full review »
PR
Senior Consultant at a tech vendor with 1-10 employees

The local support has been very good.

View full review »
Sushin Kurunnantavida - PeerSpot reviewer
Head of Enterprise Horizondal Division at Computech Limited

We primarily use the solution for a customer's company. We're resellers. 

View full review »
JS
Deputy director at a tech services company with 10,001+ employees

To date, we have not needed support. Fortunately, right now, there has been no hardware failure or system failure. It's been very good in terms of working without issues, therefore, I can't speak to any knowledge of how technical support works. I've never dealt with them. 

View full review »
AA
Regional Sales Manager at New horizon

The data compression and deduplication ratio of Huawei OceanStor Dorado is not as good as other solutions, such as EMC and Pure Storage. It is important when looking at capacity effectiveness.

The solution should be properly sized because if it is not there could be flexibility issues. The system should be sized properly and once it is delivered to the customer, they should ensure everything was done correctly.

When the US and China political issues come into play they have issues in qualifying the US applications with their new storage models. Many issues can arise. For example, customers might want to use Oracle hardware with their Huawei hardware to solve some of their use cases but the companies will not coordinate with each other. The political situation makes Huawei OceanStor Dorado not integrate well.

In an upcoming release, it would be a benefit to have better algorithms on data reduction, data compression, and data deduplication.

View full review »
Ehsan-Zaidi - PeerSpot reviewer
CTO at ACOM

I would rate the technical support for Huawei OceanStor Dorado a ten out of ten.

The local engineers are helpful. They go to the customers' site location to assist. Remote support is also available, but our customers prefer on-premises support.

View full review »
Jean-Michel Regnier - PeerSpot reviewer
Technical Services Consultant at KOMPOSITE

My customers are using Huawei OceanStor Dorado for data storage.

View full review »
Dell SC Series logo Dell SC Series: Custom
TN
Information Technology Operations Manager at Weber Metals

The technical support is great. We have 24/7 support with a four-hour response. They are responsive and they stay to help until the problem is resolved.

One time, we had a drive fail and we were notified before we even saw it on the device. Then, the new hardware was shipped to us the next day.

View full review »
MN
Director at a tech company with 11-50 employees

The support was excellent. We had this storage for a while and server monitoring from Compellent.

View full review »
JC
Senior Consultant at a tech company with 11-50 employees

The customers really appreciate that the storage is cost-effective and that has enterprise features. The Synchronous Replication and the Live Volume, for example, are excellent. The storage is flexible. If you want to upgrade the storage with more capacity you can add one or two drives. It is very easy to upgrade in the future if you need to. 

The setup is straightforward.

The solution has very good stability.

The scalability is excellent.

We find the pricing to be quite fair.

View full review »
GB
Infrastructure architect at a tech services company with 51-200 employees

Component support was great. On a scale of one to ten they were a ten, they were always helpful.

View full review »
SY
Technical Manager at a manufacturing company with 11-50 employees

The Dell support is helpful and the response is quick. The agents' knowledge is very good.

View full review »
KS
Infrastructure Business Lead

We are happy with Dell's technical support, which is one of the reasons why we stuck with Dell when the SC Series was coming to end of life. We explored other vendors as well, but we are comfortable with Dell. 

On a scale from one to five, I would rate them a five. When we were in the midst of rolling out our containerized app for our mobile users, we had an issue. It was our own application issue and had nothing to do with them, but they came forward with a lot of APIs. From a data perspective, they even got one of their engineers to work and to support our application team. From a hardware perspective, they were able to come in and help us on our application, which is why I rate them a five. 

View full review »
GehadSaid - PeerSpot reviewer
Senior Presales Solutions Engineer at Metra Group

I would recommend this solution for customers looking for Unity or PowerStore functionality.

I would rate this solution a nine out of ten. 

View full review »
Koba Sopromadze - PeerSpot reviewer
Head of IT Infrastructure at a financial services firm with 501-1,000 employees

Technical support is good. We have received good next-day technical support from them.

View full review »
AO
System Architect at a tech services company with 51-200 employees

Technical support has been quite good. We are very satisfied with the level of support we receive. 

View full review »
Lenovo ThinkSystem DM Series logo Lenovo ThinkSystem DM Series: Custom
SK
System Engineer at a computer software company with 10,001+ employees

We implement DM Series as a storage solution for healthcare clients and customers in other industries, like auto parts manufacturing. Instead of working directly with the end-customer, we are partnered with a reseller. 

View full review »
NareshKumar5 - PeerSpot reviewer
Presales Consultant at Savex Technologies Pvt Ltd

If customers are asking for an on-premise storage solution, whether it is a NAS or SAN type of storage, the Lenovo ThinkSystem DM Series is capable of tiering on the cloud.

View full review »
Lenovo ThinkSystem DE Series logo Lenovo ThinkSystem DE Series: Custom
FG
IT Departmant - System Administration at a healthcare company with 501-1,000 employees

Our use of the solution is fairly recent and we have not yet had occasion to utilize technical support. 

View full review »
DT
Senior IT Systems Engineer at a tech services company with 51-200 employees

The technical support is very good.

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MW
Company Owner at a tech services company with 51-200 employees

Technical support is responsive. IBM provides support for Lenovo storage in Poland, and it's very good.

View full review »
PF
It consultant at a tech services company with 201-500 employees

Their support is fine. It's good.

View full review »
DP
IT Consultant at a tech services company with 51-200 employees

We have had a very good experience with customer service and support. They answer questions very fast and resolve our issues.

View full review »
EA
Project Analysis, Design & Implementation at a comms service provider with 11-50 employees

I do the initial configuration of Lenovo ThinkSystem DE Series and then the customer manages the whole storage solution.

View full review »
Pure Storage FlashBlade logo Pure Storage FlashBlade: Custom
RA
Program Manager at Máxima Medisch Centrum

Technical support is excellent.

View full review »
Enrico Boseli - PeerSpot reviewer
CTO at a tech services company with 201-500 employees

The technical support is fantastic.

View full review »
LR
Fresh Operations Manager at Jerónimo Martins

Pure Storage FlashBlade is very scalable.

Currently, we have two customers who are using this solution.

View full review »
Jason Devine - PeerSpot reviewer
Cloud Solutions Architect at a tech services company with 10,001+ employees

The technical support has been good. We are satisfied with the level of support we have received.

View full review »
RK
Business Development Manager of Storage Systems at a manufacturing company with 1,001-5,000 employees

We asked support for some assistance in the past - especially the very first time we used it. The product was new for us. We asked service support for assistance and I can say they're quite good. They were very quick to respond and they have great competence in the product. They provide instructions to the engineer and I see sometimes they connect remotely if it's necessary. I can't say that anything bad about it. They are quite good, actually.

View full review »
SB
Platform Technologies Lead Engineer at a energy/utilities company with 1,001-5,000 employees

Technical support is great. The support is very fast.

View full review »
PM
Chief Executive Officer / CTO at IT VIP, LLC

I haven't called them.

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Red Hsu - PeerSpot reviewer
Project Manager at Logicalis

Technical support responded very quickly, and they are very professional.

View full review »
MK
Technical Operations Manager at Mideast Data Systems

The technical support for Pure Storage FlashBlade has been getting worse. Previously, support was very good, but as Pure Storage grew as a business, the quality of support has worsened.

As a partner, I serve the customers, and I deal with the Pure Storage FlashBlade support team a lot. In the past, an experienced engineer would be assigned immediately whenever I open a ticket. Nowadays, I deal more with level-one engineers, so issue resolution takes longer. The support team now takes up more time in terms of understanding the problem, so the quality of support for Pure Storage FlashBlade has worsened.

View full review »
HPE Primera logo HPE Primera: Custom
BR
Associate Vice President - IT at a transportation company with 1,001-5,000 employees

We haven't contacted their technical support. We didn't have any issues since we purchased it.

View full review »
GH
CTO at a financial services firm with 5,001-10,000 employees

The HPE GreenLake support is great.

View full review »
Asanka Karunanayake - PeerSpot reviewer
Head of Hosting & LAN Services at Lanka Communication Services (Pvt) Ltd.

We primarily use the solution for customers, for their hosted virtualized infrastructure storage.

View full review »
MD
Technical Account Manager at a tech services company with 201-500 employees

One of our customers is using a Telco system and they are using Primera for storage. There are customers who ask for cloud infrastructure which they are providing.

View full review »
Ehab Hosni - PeerSpot reviewer
HPE Team Leader for Servers & Storage at a tech services company with 51-200 employees

HPE Primera is being used for server virtualization and critical applications. We have customers in Egypt and they use it for a billing system and an infrastructure database system.

View full review »
Rohit  Udalagama - PeerSpot reviewer
CEO at Lanka Communication Services (Pvt) Ltd.

The support of HPE Primera is good.

View full review »
KeremYigit - PeerSpot reviewer
Key Account Manager at BTS Group

We haven't had any problems with HPE support.

View full review »
MayankChauhan - PeerSpot reviewer
Lead Consultant - Cloud & Infrastructure Services at Infosys

The technical support is very good and very effective in resolving any problems.

View full review »
SS
Senior Systems Security Specialist at a government with 51-200 employees

Their support is fine although it can be slow. It's mostly regional so we can't comment on it, because for it to change regions, it'll take some time for them to know about our whole setup, and then get used to it. Eventually we'll have to get used to it. If they were to change regions and a new engineer is assigned, then we could face some issues. There could be some kind of delay, so that's the only thing. Other than a lack of communication, the support is not that bad. The engineers are capable enough.

View full review »
Prataparao Dileep - PeerSpot reviewer
Technical Solution's Consultant for HPE Storage Devices at Karvy Innotech

There has been a lot of changes in HPE Primera OS, and most of the time any package related to it is simple to upgrade. It does not require any support for the operation. The customer can easily deploy any code directly from the GUI which is very good. Additionally, we have individual storage we can allocate and easily manage.

View full review »
NE
Solutions Executive

I used it purely from an OEM perspective. I used it as a solutions architect working on behalf of our customers. They've got several different versions of Primera. Specifically, it was a Primera 650. They've also got Nimble Storage, GreenLake.

The use case was basically application data that was made available for OLTP online transactions. It was designed to have quick access to typical legacy data for online systems and to have high availability.

View full review »
ES
Service Manager at a tech services company with 10,001+ employees

On a scale of one to five, with one being the worst and five being the best, I would rate the technical support for HPE Primera a five. I'm very happy with their support.

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Masood Khan - PeerSpot reviewer
Lead Storage Analyst at CLSA

We have not had a good experience with support from HPE Primera. They can improve.

View full review »
Mehmet Inoglu - PeerSpot reviewer
IT Infrastructure Manager at Yıldız Holding

HPE Primera's support is right because we've worked with HPE for years. So, there's no problem with the support.

View full review »
MukundKambli - PeerSpot reviewer
Senior Solutions Architect at Team Computers

The most valuable feature is the ability to provide the IOPS ratio which is required by a lot of our customers.

View full review »
Violin System 7000 Series logo Violin System 7000 Series: Custom
JasonGuo - PeerSpot reviewer
Enterprise Solutions Architect at a tech vendor with 11-50 employees

This is an all-flash storage array. It is the best solution for large batch processing. There are some customer databases that have tens of millions of records in one large database. That's where VIOLIN performs the best.

VIOLIN stands out for million of IOPS with ultra-low latency. VIOLIN can provide about two million IOPS in a 3U unit. We have a latency of less than one millisecond.

View full review »
Dell PowerMax NVMe logo Dell PowerMax NVMe: Custom
AW
Senior BDM at a tech services company with 51-200 employees

We primarily use the solution for putting together solutions for our customers.

View full review »
FA
VP Global Markets, Global Head of Storage at a financial services firm with 10,001+ employees

I was very impressed with the support overall. They understand customer service. They have never made me wait for anything. Things do go bump. Challenges and unpredictable circumstances do arise. I rate the Dell EMC team based on their prompt and decisive action during these circumstances.

View full review »
CM
Storage Team Manager at a government with 10,001+ employees

It's rock-solid with 100 hundred percent uptime. We've never had a disruption on our PowerMax platform. It's high availability. And we can make changes, such as upgrading the code, while it's running. There's no such thing as going offline to do a service or maintenance procedure. It's all done online and the customers are working away at the same time.

View full review »
Jeff Dao - PeerSpot reviewer
Infrastructure Lead at Umbra Ltd.

The technical support was very good. There have been no real issues. Any questions we have had, they were able to answer and assist with. There have been no problems whatsoever.

View full review »
Paul Croteau - PeerSpot reviewer
Senior Solution Architect at Rackspace

We are a very large customer of Dell EMC. We have several different deployments or installations. The biggest use case is probably a multi-tenant or shared environment where we provide many petabytes of storage for multiple customers who utilize that same infrastructure. We are a managed services provider in the cloud sector so we have to deliver high performance storage for thousands of customers who have to be up all the time.

There are a lot of different use cases, in general: Having large quantities of storage available that is always available, because of this uptime is important as is performance. As a service provider, we deliver storage on demand for our customers. This is important because we can adjust storage needs on a per customer basis. Whether it be increases or decreases in storage, this platform allows us to do that very easily.

We are using the latest release.

View full review »
SP
Solution Architect at Sybyl

We brought up this question to the implementation engineer. We were comparing use cases where a customer is using RecoverPoint, then goes to PowerMax. In our previous setup with XtremIO, we were using RecpverPoint and keeping snapshots for 30 days, every few seconds. With PowerMax, I requested this for every 15 minutes, keeping it for a week. The engineer's answer was, "There will be too many snapshots. It might slow down the system." This is specifically for the use cases where there is RecoverPoint. While PowerMax works with RecoverPoint, and you can use it, there should be some way where you can have even more snapshots and not to worry about performance and system cache.

View full review »
Pisey NAP - PeerSpot reviewer
Senior System Administrator at PRASAC Microfinance Institution Limited

We have opened cases with the Dell EMC team and we have chatted with them. They have provided good, fast support for us. But in some cases they did not explain the solution well.

View full review »
VK
Product Manager at a tech services company with 10,001+ employees

We don't have much involvement in it. Whenever the customers need any help, they ask for some help from our side, and accordingly, we provide the help. They usually involve us only when they have any doubt. The entire configuration is done by EMC itself, so we are not a part of the implementation.

View full review »
MG
Solution Administrator at Telcel

Dell EMC's technical support is pretty good.

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Oluwatosin Obatoyinbo - PeerSpot reviewer
Enterprise Architect at a financial services firm with 1,001-5,000 employees

It was top-notch, and it still is top-notch. They're quite responsive. They have a team of knowledgeable people, and they were quite supportive all through the implementation. They still keep in touch to see how we're faring. I would rate them a nine out of 10.

View full review »
Vince Vitro - PeerSpot reviewer
Sr Solutions Architect at a healthcare company with 1,001-5,000 employees

I'd rate Dell EMC support eight out of 10. It's pretty good. They actively monitor the array, and it dials home to let them know if there's anything they should look at. Sometimes, when I come in the next morning and check the logs, I'll notice that somebody from support had connected in and looked at something. Then, I can look on the support website and try to figure out what they were doing, which could be an easier process, but it's good that they keep an eye on the arrays. If a part fails, the arrays generally dial home to notify them that it needs to be replaced, and they contact me to arrange it. 

View full review »
Ahmed Kamel - PeerSpot reviewer
Sr. Storage Systems Engineer at a pharma/biotech company with 5,001-10,000 employees

The support is very good.

They respond very quickly when we have issues and the responses are good. However, the first-level engineers take more time to investigate some problems. The first level of support could use some improvement. Specifically, they should be faster at solving problems. If there are critical issues then we need them to be solved quickly, and the first level simply takes too long to investigate.

View full review »
Haseeb Sheikh - PeerSpot reviewer
Manager Private Cloud Solutions at ufone

Dell EMC's support for PowerMax has worked great for us. If we have to open a severity-one, we call their support line. Other than that, the support portal works great. If we have to open a severity-two, or they open a service request with the proper severity, the infrastructure and storage support are very good. They will escalate an issue to the next level when required, as well.

There is some margin for improvement in that they should develop an application for support where you could see support tickets and escalate them if you want.

View full review »
Nikolay Muravev - PeerSpot reviewer
Lead System Administrator at Central Hospital of Civil Aviation

We value maximum system uptime because our projects are associated with a government customer. We have medical ERP, which is used throughout Russia, covering 8 time zones. If it fails, then we have big problems. Therefore, the stability of the system is important for us.We are using PowerMax and VMware vSphere Virtual Volumes (vVols).

We use Power Pass, which is an additional software from Dell EMC, alongside multi-passing in our SAN network. This allows us to balance uploads and optical links of our SAN network.

View full review »
Abdul-Salam - PeerSpot reviewer
Sr. Manager - System Analyst (Datacenter Infrastructure) at Sohar International

Although they call it unified storage where you have SAN and NAS, with a NAS implementation on top of a SAN, the NAS implementation is a little complicated and clumsy. As SAN, as block storage, it is very powerful. However, even though NAS is provided as a feature, I don't think many customers will be using a PowerMax as a NAS because NAS is normally meant for file servers or some kind of archival storage. If they could provide a very good NAS implementation, it would be better, so that customers don't have to look for other simple solutions for NAS.

View full review »
VV
Senior Solutions Architect at a healthcare company with 1,001-5,000 employees

They need to make it easier to get to higher levels of support.

View full review »
HA
Enterprise Architect at a healthcare company with 10,001+ employees

The customer service for this solution is excellent. We received assistance with a four-hour response time. I would rate it a nine out of ten. 

View full review »
Osman Sercan SADIKOGLU - PeerSpot reviewer
Storage and Backup System Architect at Turkiye Finans Participation Bank

I'm happy with Dell's technical support - we have a private support contact that ensures we get good support.

View full review »
MH
IT Manager at Regional Health Services

The technical support is very good.

View full review »
Costin  Barcanescu - PeerSpot reviewer
Sales Manager at HTSS

Dell PowerMax NVMe is a scalable solution.

It is suitable for enterprise customers.

View full review »
Pure FlashArray X NVMe logo Pure FlashArray X NVMe: Custom
VS
Senior Administrator/IT Systems & Cloud Operations at a comms service provider with 10,001+ employees

Technical support is really good.

View full review »
KS
Cloud Architect at a computer software company with 51-200 employees

I've only been using it for about a year now, so I haven't run into any issues.

The biggest thing for me is not so much the Array itself. It's their Pure1 manage solution, which is a centralized monitoring plane that we can register all of our arrays to and monitor from one location. However, the ability to make that more multi-tenant for customer visibility so that we, as a service provider, can monitor all arrays we give customers visibility down to their dedicated environments would be ideal. Seeing VM performance down to the array level, and things like that would be useful. It's more multi-tenant functionality in their Pure1 manage portal that is lacking. 

View full review »
RK
Business Development Manager of Storage Systems at a manufacturing company with 1,001-5,000 employees

I have no complaints about Pure's customer service and support. I've never had a negative experience with these guys. They're always fast, gentle, and ready to help. They offer ample support, and [inaudible 00:06:16]. If you connect FlashArray X to the cloud, they will inform you about any potential issues before they cause an outage. 

View full review »
FS
Storage Engineer at a computer software company with 201-500 employees

Its scalability is good. I wouldn't call it excellent because you're limited on capacity customization. You get that limitation with any array, but it seems there is a little bit more flexibility on the Unity side from a scale-out standpoint. Pure is not flexible on your datapak expansions. You're locked into a certain amount of storage. You can't customize your Pure flash storage to the degree that you can on the EMC Unity side.

Currently, its usage is pretty extensive. We're considering purchasing C-class arrays for our next use case, and we're about to use them more because of several factors. One of them has been that EMC is now starting to lose our organization's trust because of subpar support coming mostly out of India. The offshore talent in Asia or Australia is good, but the offshore talent in India is not good. Usually I know more than their L1/L2 support folks about their product.

View full review »
PP
Storage and Backup Architect at Convergys Corporation

Technical support has been very helpful and responsive. 

View full review »
JB
Infrastructure Engineer at ISAM

I have not had to contact technical support.

View full review »
RZ
Manager of IT Department at Office of Technical Inspection in Poland

We've tried to add a new disc in the past. It's easy to expand, and we found the process of expansion very simple. 

In our company, we have 2,000 employees working on virtual desktops. If you include our customers, that number is about 4,000.

View full review »
IBM FlashSystem 9100 NVMe logo IBM FlashSystem 9100 NVMe: Custom
Greg Brown - PeerSpot reviewer
Consulting Client Executive at Jeskell Systems, LLC

Our use case for on-premises is to improve performance. In our data center, we're using FlashSystem 9150s. We have two of them. In our customer projects, we have over two dozen of every model installed, including the 5200 and the 7200. So, we have the complete range of FlashSystems installed.

It can be deployed on-prem, on a public cloud, or in a hybrid cloud combination derivative. The cloud provider can be AWS, Microsoft Azure, and of course, IBM Cloud.

View full review »
AdeelAkhtar - PeerSpot reviewer
Team Lead IT Infrastructure & Datacenter at a financial services firm with 5,001-10,000 employees

IBM needs to increase its technical support. The support mechanism is very complex compared to their competitors.

View full review »
Dell PowerStore logo Dell PowerStore: Custom
Maurizio Davini - PeerSpot reviewer
CTO at Universita' degli Studi di Pisa

Dell EMC's customer and technical support are the best in the market, for sure. We have almost all the Dell EMC solutions here, so we know the support very well and it is absolutely the best in the market.

View full review »
BC
Chief Information Officer at a computer software company with 5,001-10,000 employees

The support has been phenomenal.

View full review »
Duco Rob - PeerSpot reviewer
Founder and CEO at Desktoptowork

Technical support for Compellent was a lot better because for Dell EMC the PowerStore is a new solution and they don't have a lot of people here in the Netherlands with the right knowledge to work on it.

Having said that, I don't have many concerns that it's a new solution. Other people do have concerns about that, but I believe in the knowledge of Dell EMC. Also, it's not 100 percent new. It's based on another hardware system, so I have no concerns.

View full review »
SO
Co-Founder at a tech services company with 11-50 employees

Dell EMC PowerStore is scalable.

There are many users using this solution and we have over 50 customers.

View full review »
JL
IT Administrator at a construction company with 201-500 employees

Dell EMC's first-level technical support is very fast and they communicate well. Sometimes they explain things so I can understand why something is working the way it is. But currently, we have a ticket at the second level and for two weeks I have had no answer. 

The issue is that each day we get a message from the storage, every three hours, telling us the network connectivity is lost. I don't know if this is true or not, and whether it is a failure. That is the ticket at level two but I have had no information about its status.

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NS
Solutions Architect/ Consultant at IVT

We have not opened a technical support case with Dell for PowerStore but because most of our products are from Dell, we have dealt with them in the past. We have purchased approximately 100 servers from Dell and we have always been quite happy with their support. We don't have any issues with them and I would rate them a ten out of ten.

Every time we have an issue, they work with us to resolve the problem. There has never been a need for a repeat call and we are quite happy with that.

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Peter Kidiavai - PeerSpot reviewer
Storage Administrator at a healthcare company with 1,001-5,000 employees

PowerStore is easy to use. All the drives use soft encryption. To upgrade it, you download the app, and it runs by itself. It's very easy to deploy, share, and create volumes. It's active, so you can have two nodes on one appliance. If Node A goes down, you still get node B at the bottom running. 

I would rate PowerStore's machine learning and AI eight out of 10 because customer automation is very easy. It's just a click of the button, You can also use what they call Cloud IQ, which is an online storage and monitoring software. If you log on to the internet, you can check on your plans to see how much space is left. Cloud IQ analytics software is free as long as you have an account with Dell.

Dell's built-in intelligence is the best because it can also calculate how much data is needed for storage beforehand and if you need to add more drives or anything. The built-in intelligence can adapt quickly to changing workload requirements. We were able to migrate from IBM storage by uploading an image. With other devices, it's sometimes hard to migrate from different forms of storage, but PowerStore was very quick. We didn't have any downtime because once we were able to create the image, we just had to do a cut-over on the other side. 

Pretty soon it's going to be Meditech certified, so it's going to be able to run Meditech. Right now we are using a different solution to run Meditech, but once it gets certified, we'll be able to move from the other appliance. VMware integration is very easy too. PowerStore gives us leverage, we can tell how much space is allocated to the VM and what's happening on a VM.

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MJ
Technical Support Manager at a computer software company with 1,001-5,000 employees

When I tried to open a ticket with the Dell EMC team, during the installation phase, they kept bouncing me from one support center to another, from the United States to France to wherever. I ended up preferring to finish the installation without continuing the case. Dell EMC's support case management wasn't really set up to suit our needs. When I gave them the serial number of the box, they said, "Ah, it's a PowerStore. It's not this department, you need a different department." The support is not very well structured.

In addition to the licensing issue I mentioned, we also opened a ticket concerning the dedupe and the data showing on the storage interface. No one answered so we escalated it to our partner and they escalated it to a consultant.

Overall, support is not smooth when it comes to the portal and the standard support system. I had to go to our reseller to ask him to get us the information we needed.

To be fair, I spent a huge amount of time working with IBM, versus only the two to three months on Dell EMC. But knowing Dell EMC as a brand, as a competitor to IBM, I know it can do much better in terms of support and awareness of customers' needs.

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JD
Technical Team Leader for Servers and Storage at Orange

As a very big company and as a partner, we have a particular kind of access to support. We have a dedicated global account manager. All we have to do is snap our fingers and we have the guy on the phone. The quality of support is okay. I can also access the product manager of the product. I am Dell EMC-certified, so it's very easy for me to access support documentation.

Sometimes, their support doesn't really understand the customer's position. For example, some weeks ago we had an issue on a frame. Dell EMC engineering focused on what was really happening instead of trying to bypass the problem. They didn't succeed in recreating the issue we had in their lab, so they were using our infrastructure as their lab. It was a development environment so it was not harmful for production. But in the end, it was a time-consuming issue for us.

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Ken Boyer - PeerSpot reviewer
Director Global Storage at a healthcare company with 10,001+ employees

Dell's support staff is very proactive. They were with us every step of the way to make sure that we were plugging everything in properly and making sure that everything is fully redundant during deployment.

With regard to post-deployment support, if we have any needs and call them, they respond within minutes. So, I would rate them ten on a scale from one to ten.

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DB
Senior Solutions Architect at a tech services company with 501-1,000 employees

We use this solution for VM and some AI storage. It's mostly an internal use server. We use it for the lab, and customers can access it. We use iSCSI on it. 

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RS
Solutions Architect at a computer software company with 11-50 employees

We use this solution for customers who are looking for NFS and SMB file shares with faster access, migrating from the existing Unity and VNX onto PowerStore. We use this solution for consolidation. 

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HE
Sr. Manager, Data Center Practice at a tech services company with 1,001-5,000 employees

We are a reseller, and we use them to demonstrate to our customers the PowerStore interface as well as to power our own lab demos, running vCenter, NSX, and other software utilities.

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IB
Sales Engineer at a tech vendor with 5,001-10,000 employees

I use it to solve a problem for a customer when he has a big VMware ESX environment with virtualization. You can solve a big problem with money or a lot of hardware since you can take the virtualization from PowerStore. Inside PowerStore, on the operating system level, you can use virtualization with VMware ESX or something like it. So, you don't need any hardware.

My company does backups and security. We use a lot of OEMs. We use Dell because they have the strongest product, especially in Israel.

Hybrid environments are very important for our disaster recovery issues. By default, we have 50% to the public cloud, with either Azure or AWS, and 50% on-prem. If it is on-prem, then it is a PowerStore. In Israel, 90% is deployed on-premises.

PowerStore is used in Israeli universities since they have big environments with a lot of vendors. They take all the versions from the 500 to the 3000. It is also used in IT companies with 1,000 or 2,000 employees that have a lot of traffic with heavy loads. There are a lot of people in Israel who love to work with Dell.

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BK
Sales Manager at Yottatech

It is very easy to scale and we have all different sizes of customers.

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Wafa Ben Ameur1 - PeerSpot reviewer
Presales System Engineer at Onetech Business Solutions

Our company partners with the solution to offer customers storage as a service. We currently use the solution internally for our data center and to conduct tests or demos. 

We have not yet used the solution for customers because product lead time is slow and long. 

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KB
Director Global Storage at a healthcare company with 10,001+ employees

I've dealt with technical support in the past, mostly for drive replacements or items of that nature. They've been very good in that respect. We're satisfied with the level of support we've been given as an organization. They are very responsive.

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Amandeep Singh Hunjan - PeerSpot reviewer
Team Lead at Adani Enterprises Ltd

We have had no issues with technical support.

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AH
service engineer

I am an implementer.

The use case depends on the customer and what their requirements are, and if they want to use it as a SAN or a NAS.

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SB
Engineering Manager, R&D at a healthcare company with 10,001+ employees

The support can take a few days to have a response. However, the response that we do receive is very informative.

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JL
Network Manager at a transportation company with 1,001-5,000 employees

I might have been one of the very first customers of Pavilion. 

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MP
Manager of Production Systems at a media company with 10,001+ employees

Although we work with our partner for support, we do work directly with the vendor, as well. It's a close relationship just because Pavilion will coordinate with our local integrator. Pavilion's always been very active when we have questions, for example. It's nice to have that kind of dialogue.

We have not really needed support directly from Pavilion but in our experience, they are responsive and the support is excellent.

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JB
Manager of Platform Software at a healthcare company with 51-200 employees

The service support has been excellent. Whenever we have had an issue, or for example, we haven't had an issue but whenever we have accidentally misconfigured something, the service organization has automatically been notified of that. In these cases, they've gotten back to us within 20 minutes to inquire about what's going on. At that point, we've realized our mistake, and we've been very happy with that.

Support is incredibly proactive and responsive. The reason that they're responsive is that the unit is monitored by their service center.

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DS
Co-Founder and CTO at a consumer goods company with 201-500 employees

We have not needed to contact technical support.

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AM
Storage and Backups Manager at a tech services company with 1,001-5,000 employees

The technical support is great. 

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TE
Hardware Architect at a comms service provider with 5,001-10,000 employees

I'm satisfied with the technical support for this product.

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Hugo  Beltran - PeerSpot reviewer
IT Infrastructure Manager at DISH

The technical support and services are good, strong. 

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AM
General Manager - IT Operations at a tech services company with 201-500 employees

In addition to being a data center, we are a cloud service provider, so our E990 is connected to our cloud systems. In the cloud itself, we provide storage as a service to the customer from the Hitachi E990 boxes.

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CV
Consultant at Telcel

We have had too many issues.

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HM
Lead Systems Engineer at a retailer with 5,001-10,000 employees

I wouldn't say I like anything about this solution. We are looking for a replacement with Dell EMC and Pure Storage. Tegile's performance, support, and features are horrible. It's going down.

Multiple companies have bought it. It looked okay at one point in time, like four years ago. Even though it wasn't one of the best, it still looked okay. Since the management has changed several times, it looks like it's going down the drain. 

Performance is horrible now. Our original intent was to buy new storage in about two years. But since it became a critical urgency for us, we decided to purchase a new one in two or three months.

It would be better if they improved the codebase. We have issues very often with their code, and I think that is the main pain point. The hardware is also horrible because we have either a controller failure or a SATADOM failure very often. Now and then, we also have a disc failure. 

They have to get their act together. They have to make sure their hardware is robust, they have to make sure their code is good, and then we can think about new features and functionality. 

First, make the unit run properly, and then we can think about additions. Obviously, their support has to be knowledgeable. Because when I told them, "we have latency issues, come troubleshoot it for us," nobody came. But if we tell them that "we need to do a firmware upgrade," then they are like, "okay. Let's do a firmware upgrade." They will come to do the firmware upgrade, and then they will go. But with the firmware upgrades, you might never know when it works properly and when it doesn't work properly.

If there is a disc that needs to be replaced, and we ask them to replace it, they'll say, "okay, just share the remote station with us, and we'll run some commands, and we'll validate which disc is faulty. If it's really faulty, we will send the disc. We do that, and then they find the faulty disc and send a replacement.

They will do these minor things. But that's not what we are looking for. We are looking for more features and more functionality. Like if there is latency, try to help us out and help the customer find where the latency is. It doesn't necessarily have to be only with SAN storage. It might be a configuration issue, or it might be something else. So, you should help the customer find where the issue is. Unfortunately, that is not what we are getting from them. So they have to improve that a lot.

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CS
IT Manager at a agriculture with 1,001-5,000 employees

When we first got the product, support was amazing, however, that is no longer the case. 

Technical support is bad. It'd grade them at 30% or 40%. The response time is terrible. I had a major issue with things that were not working. I'd asked them for an ETA and they would make it more about them than us. It would be more than six hours before anybody would get back to me. That was unacceptable, especially when it's slow when it doesn't take it all the way down, yet slows everything down to the point where it's not working. While we're down they're treating the situation as not important enough to do a response time within an hour. I just find that unacceptable.

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Zadara logo Zadara: Custom
Steve Healey - PeerSpot reviewer
CTO at Pratum

One of the main benefits is being able to scale up as needed, on-demand, without having to invest in any sort of hardware costs. If we were to get a large client, a Fortune 500 or Fortune 100, that had a significant number of assets or data they were looking to monitor, being able to scale on-demand and increase the drives behind the scenes is something that we can do in a matter of minutes today. If we were to manage that ourselves, it would take time to spin up those drives or to make those purchases and then get them configured and onboarded. We can now do that with the click of a button.

Zadara performs proactive monitoring and that includes any alerts or support tickets that are created within the system. For instance, if there is some sort of performance issue due to increasing ingestion or increasing storage consumption, or there are any other issues behind the scenes, all that is monitored. It creates an automated ticket that also goes to their team and one of their customer support individuals will reach out. We, obviously, have our own security monitoring on top of that, as well as performance monitoring, but we certainly work closely with Zadara and their support team in responding to any events that are generated. But they have the ability to go in and help mitigate any of the items that do come up.

It always helps having additional monitoring capabilities or individuals, especially when their focus is primarily on the data storage and the volumes behind the scenes, to ensure that everything's healthy and functioning. It's always good to have multiple layers there, in terms of visibility. But one of the key benefits that we have received is being able to respond quicker. We can open up a support ticket and ask them to make a change on our behalf, or to add additional storage, or to increase speed somewhere. They leverage their team to perform those things on our behalf and that saves our team from having to do it. They've been able to reduce the management overhead for us because we can offload some of those responsibilities to them.

It's pretty hard to compare performance levels to when we previously managed things ourselves, since we have grown significantly within the last five years and especially year-over-year. But we've probably seen an increase in performance of at least 100 to 200 percent. We've shifted workloads from SATAs all the way to SSDs. We've been able to go from a single GB to 10 GBs so performance-wise we're in a completely different arena. That being said, we've also doubled and tripled our event ingestion count. That has increased year-over-year with constant growth. So the performance demand has grown significantly. We're not only able to keep up with that but exceed that, year-over-year. We can scale resources, increase the network, decrease latency, increase the speed and the amount of CPUs and the amount of memory on those virtual private storage arrays, as well, as needed.

We've also been able to leverage some of the private compute. They're scaling up their compute so that you can actually spin up servers and instances closer to your storage, all within Zadara. That has been a tremendous benefit to us in increasing performance and reducing latency. I've been impressed with all of those features, and that capability is fairly new here. Staying cutting edge and providing additional services is something that's been very helpful to us as well.

In terms of data center footprint, we were able to take everything from our security operations center that was on-premises, and all of our co-lo's, and move all that into Zadara's management. That was definitely one of our primary objectives. They've been able to take over all the overhead that goes along with managing the backend infrastructure. It has been tremendously helpful in that regard.

Compared to us trying to do this ourselves, we've probably seen about 50 to 60 percent in cost savings over the last five years.

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Mauro Razzetti - PeerSpot reviewer
CEO at Momit Srl

We are a managed service provider. We are basically working in a data center environment, managing the data of our customers. The number of our clients is around 100 today.

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EO
CTO at a tech services company with 51-200 employees

We have several use cases for this product. Zadara provides the hardware and we build our services that are hosted on it.

They are responsible for building out the cloud hardware infrastructure and for us, it's a number of nodes and a number of disks attached to those nodes, with compute to manage everything. It also includes network infrastructure like switches for our data center.

They shipped all of the hardware to us, we installed it, and then we began to provide services with the support of Zadara. They share responsibility in management, providing the monitoring and management and the backend operations.

In some cases, we have just sold pure storage to our partners and customers. In other cases, what we provide is Infrastructure as a Service, which includes compute off of another platform that we have that isn't from Zadara, and the backend storage is with Zadara.

We also provide other services, including Backup as a Service. We provide the service with Veem as the backup solution. The backups are taken from the customer's environment and put onto Zadara storage in our data center.

We also offer disaster recovery as a service, where we provide the compute and the storage for disaster scenarios. A customer can spin up their entire environment on the VMs in our compute, and then their data is backed up and snapshotted into our storage on Zadara.

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Nick Barron - PeerSpot reviewer
Chief Technology Officer at Harbor Solution

We are running Zadara in three of our data centers.

We're a data protection organization so we back up a lot of customer's data. We use Zadara largely in one of three ways. This first is an Object storage platform in our data centers, the second is for Block storage, for a specific product that we have, and the third is for on-premise customer object storage. In the third case, when we're backing up a large amount of data from a customer's site, we put a local Zadara appliance on that customer's site as well.

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GW
Platform and Infrastructure Manager at a tech services company with 1,001-5,000 employees

We are a disaster recovery company and we used Zadara as a storage platform for all of our disaster recovery solutions. We do not make use of the computing and networking services they offer. Rather, we only use the storage facility.

Our main environment is Zadara Storage, and then we have multiple VMware and Hyper-V virtual clusters that run the services we provide to our customers. We've also got numerous recovery platforms as well, which we can recover customer's environments onto. Zadara is a key underpinning of that because, without that common storage layer and the services running on top of that, we wouldn't have a business to run.

It's key for us, as a DR specialist, that we have the confidence that all of our systems and services are available all the time. Picking a vendor, be it Zadara or any other vendor, is really important to us because we have to trust that they're going to be there 24/7, every day.

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IA
Chief Information Officer at a tech services company with 201-500 employees

The fact that we have offsite storage that is provided to us using iSCSI as a service has allowed me to offload certain storage-related workloads into Zadara. This means that when I have a planned failover, if I need to maintain the local storage that I have in my data center, I simply shift all of the new incoming traffic into Zadara storage. None of my customers even know that it has happened. In this regard, it allows us to scale in an infinite way because we do not have to keep adding more capacity inside our physical data center, which includes power, networking, footprint, and so on. The fact that Zadara handles all of that for me behind the scenes, somewhere in Virginia, is my biggest selling point.

With its dedicated cores and memory, we feel that Zadora provides us with a single-tenant experience. This is important for us because we are aware that in the actual physical environment, where Zadara is hosting our data, they have other clients. Yet, the fact that we have not had any kind of performance issues, and we don't have the noisy neighbor concept, feels like we are the only ones on that particular storage area network (SAN). It's really important for us.

Zadara provides drive options such as SSD and NL-SAS, as well as SSD cache, and this has been important for us. These options allow us to decide for different volumes, what kind of services we're going to be running on them. For example, if it happens to be a database that requires fast throughput, then we will choose a certain type of drive. If we require volume, but not necessarily performance, then we can choose another drive.

A good thing about Zadara is you do not buy a solution that is fixed at the time of purchase. For instance, if I buy an off-the-shelf storage area network, then whatever that device can do at the time of purchase, give or take one or two upgrades, is where I am. With Zadara, they always improve and they always add more functionalities and more capacities.

One example is that when we became customers, their largest drives were only nine terabytes in size. A year or so later, they improved the technology and they now have 14 terabyte drives available, which is good at almost a 50% increase. It is helpful because we were able to take advantage of those higher densities and higher capacities. We were able to migrate our volumes from the nine terabyte drives to the 14 terabyte drives pretty much without any downtime and without any kind of interruption to service. This type of scalability, and the fact that you are future-proofing your purchase or your operations, is another great advantage that we see with Zadara.

As far as I know, Zadara integrates with all of the public cloud providers. The fact that they are physically located in the vicinity of public cloud regions is a major selling point for them. From my perspective, it is not yet very important because we are not in the public cloud. We have our own private cloud in Miami, and not part of Amazon or Azure. This means that for us, the fact that they happen to be in Virginia next to Amazon does not play a major role. That said, they are in a place where there is a lot of connectivity, so in that regard, there is an advantage. We are not benefiting from the fact that they are playing nice with public clouds, simply because we are not in the public cloud, but I'm sure that's an advantage for many others who are.

Absolutely, we are taking advantage of the fact that they integrate with private clouds.

Zadara saves me money in a couple of ways. One is that my operational costs are very consistent. The second is that the system is consistent and reliable, and this avoids a lot of the headaches that are associated with downtime, reputation, and all of that. So, knowing that we have a reputable, reliable, and consistent vendor on our side, that to me is important.

It is difficult to estimate how much we have saved because it wouldn't be comparing apples to apples. We would be buying a system versus paying for it operationally and I don't really have those kinds of numbers off-hand. Of course, I cannot put a price tag on my reputation.

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KK
IT Technical Architect at AVALIS

The initial setup of the solution is complex.

I had one customer where the setup took approximately one month and another customer with a smaller system took one week.

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CJ
Chief IT Architect at a tech services company with 10,001+ employees

We offer ongoing infrastructure support on behalf of customers. Zadara is a customer of the bank, which I work for. I'm also a vendor of the bank, however, we are taking care of the day-to-day. We maintain the solution in terms of day-to-day operations.

We use it as traditional disk storage, just like a normal SAN. We connect it to our SAN switch, and then from the SAN switch, it is also connected to the servers. We present the Zadara storage to those servers.

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Giovanni Mantelli - PeerSpot reviewer
Chief Executive Officer at Plattano Technologies

We use services on Zadara for our customers in Brazil.

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