Compare erwin by Quest vs Ping Identity

erwin by Quest

Based on 78 reviews.

Ping Identity

Based on 58 reviews.

Sample Customers

erwin Data Intelligence by Quest

Oracle, Infosys, GSK, Toyota Motor Sales, HSBC

Ping Identity Platform

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Popular Solutions

erwin Data Modeler by Quest

12 reviews

erwin Evolve by Quest

2 reviews

erwin Data Intelligence by Quest

9 reviews

ForgeRock

11 reviews

Ping Identity Platform

21 reviews

Top Industries

Financial Services Firm

18%

Computer Software Company

13%

Government

Manufacturing Company

Financial Services Firm

25%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
We are implementing erwin to streamline data modeling and automate network changes for increased efficiency and...
Read full review of erwin Data Modeler by Quest »
ScottLawson
Director IT Architecture at QAD
We use EA Agile for enterprise architecture, which means that we want to catalog and keep track of all of the...
Read full review of erwin Evolve by Quest »
Andres-Martinez
BI Data Analytics Engineer at Targa Research
We are using it for metadata management.
Read full review of erwin Data Catalog by Quest »
RickDe Avila
Data Architect at NAMM California
We're a medical company and we have our own source systems that process claims from multiple organizations or health...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Enterprise Architect at a university

Read full review of Corso Agile Enterprise Architecture [EOL] »

Review 1 of 5

Dilip Reddy
Ping Engineer at Equitable
I have around ten years of experience with IAM tools, and I have been working mostly on access management for the...
Read full review of Ping Identity Platform »
Anonymous User
Identity Architect at a financial services firm
We use it for our enterprise workforce as well as for customer identity and access management. Our enterprise...
Read full review of ForgeRock »

Review 1 of 2

Customer Service

ElbertTarrosa
Enterprise Data Architect at Unionbank Philippines
The technical support team is good. I rate the support an eight out of ten.
Read full review of erwin Data Modeler by Quest »
Kritchatach Wanichanon
IT Consultant at Ttsoftit
Customer service and support have been good. It does not take very long for them to respond, and the response is...
Read full review of erwin Data Catalog by Quest »
Diane Blaum
Data Architect at a performing arts
The solution’s technical support is good.
Read full review of erwin Data Modeler by Quest »
Saswata Mondal
Director Data Science at a media company
The technical support team is pretty prompt. The tier-one support is pretty prompt. We contacted them a couple of...
Read full review of erwin Data Modeler by Quest »
Richard Halter
President at Global Retail Technology Advisors, LLC
I actually did use their support, I had some issues getting it installed and it had to do with that they've given a...
Read full review of erwin Data Modeler by Quest »
Gil Sabado
Senior Data Architect at a insurance company
The technical support team is fine.
Read full review of erwin Data Modeler by Quest »
Ahmad AlRjoub
Data Management Consultant at CompTechCo
I rate erwin customer support nine out of 10. We purchased premium support, which is crucial because we have a lot of...
Read full review of erwin Data Intelligence by Quest »
Alan Xu
Consultant at Beijing Essential Data Tech Co., Ltd
Local support is lacking in the China region. We try to seek support but also have to do our own research to resolve...
Read full review of erwin Data Modeler by Quest »
Roy Pollack
Advisor Application Architect at CPS Energy
Generally, erwin support was highly responsive. However, we did this installation while Erwin was transitioning to...
Read full review of erwin Data Intelligence by Quest »
Sharon Allen
Sr. Manager, Data Governance at a insurance company
I haven't interfaced with anybody who is just an EDGE team member. I will say the sales and the installation teams...
Read full review of erwin Data Intelligence by Quest »
Beverly King De Loach
Architecture Manager at CIGNA Corporation
Customer service is fantastic. I know a lot of the guys by first name that work in tech support. When we have a...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Software Engineer Staff at a manufacturing company
Their technical support is very good.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Architect at a insurance company
We have some open tickets with them from time to time. They have definitely promptly responded and provided...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Data Program Manager at a non-tech company
Their support is very good. They have very good technical expertise of the product.
Read full review of erwin Data Intelligence by Quest »
Pam Rivera
Independent Consultant at a tech consulting company
The technical support was always very responsive. It was just the tool itself that we just found too difficult to...
Read full review of erwin Evolve by Quest »
Anonymous User
Release Train Engineer (RTE) at a pharma/biotech company
We have Premier Support, which provides us with quick access to the support team. However, it does not accelerate the...
Read full review of erwin Data Intelligence by Quest »
Mike Matthews
IT Specialist at a government
Their support was excellent. Typically it has to do with going through the upgrade process. If we have an issue,...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Senior Data Warehouse Architect at a financial services firm
I have interacted with erwin's technical support lately regarding the server version and they have been very...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Works at a insurance company
erwin's technical support was great. They got right back to us when we had any questions.
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Global Enterprise Architect and Catalogue of Business Solutions Manager at a recruiting/HR firm
There is the willingness to really support the customer. However, it can be improved to become more efficient....
Read full review of erwin Evolve by Quest »
George Halkias
Technology Manager at a pharma/biotech company
Technical support has been pretty good. We've had licensing issues. There have also been some bugs that have been...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Enterprise Architect at a aerospace/defense firm
The support personnel are fantastic. Just the other day I was on the phone again with one of the support personnel...
Read full review of erwin Evolve by Quest »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve by Quest »
Anonymous User
Sr. Data Engineer at a healthcare company
The problem is that our issues are related to interfacing erwin Data Modeler with the Hadoop Hive environments. The...
Read full review of erwin Data Modeler by Quest »
MatthieuGarcia
Senior Business Process Management Architect at a pharma/biotech company
erwin's tech support is really fast to answer questions and really dedicated to solving the problems we have...
Read full review of erwin Evolve by Quest »
Anonymous User
VP Enterprise Data Architecture at a financial services firm
The tech support is pretty good, but there's always room for improvement, so I rate them eight out of ten.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Data Architect at a government
The support personnel are a bit slow in responding. The vendor talks about providing 24/7 support, but it could take...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Data Modeler at a government
The only time I've had to use erwin technical support was when I requested an extension on my trial license. They...
Read full review of erwin Data Modeler by Quest »
James McPherson
IT Director at a construction company
Erwin's technical support for this product is very good. They're very responsive and they take ownership of the...
Read full review of erwin Evolve by Quest »
Anonymous User
Technical Consultant at a insurance company
I haven't used their support in quite a while, so I'll say neutral.
Read full review of erwin Data Modeler by Quest »

Review 1 of 30

SandeepKumar30
Senior IAM Platform Enigeer at Loblaw Companies Limited
We have six to eight members who provide operational support for Ping Identity products. They perform day-to-day...
Read full review of Ping Identity Platform »
Mario Del Toro
CyberSecurity Executive IAM Engineer at Tata Consultancy
My experience with the support team is good.
Read full review of Ping Identity Platform »
Trisha Bhola
Senior Associate at Cognizant
We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but...
Read full review of ForgeRock »
Tavernt Muchenje
Managing Director at I'curity Solutions
ForgeRock was born out of the open souced technology and users can use the community support without a license. Users...
Read full review of ForgeRock »
Ahmet Murat Ülker
Devops Engineer and Trainer at a tech vendor
As ForgeOps is not internally supported as a product feature, one always has to have professional service to support...
Read full review of ForgeRock »
Artsiom Mkrtychan
Senior Software Engineer at EPAM Systems
My company does contact the solution's technical support from time to time in relation to the custom components that...
Read full review of Ping Identity Platform »
Daouda Faye
Integrator Solution at ITR
The technical support services could be better.
Read full review of ForgeRock »
Dilip Reddy
Ping Engineer at Equitable
If some access is denied to some users, then they can contact the support team for help you can help them fix...
Read full review of Ping Identity Platform »
Satish Shekhar Singh
IAM technical architect at Emprest Innovations Private Ltd
The support is good. If you have issues, they respond promptly. You just need to provide clear and detailed...
Read full review of Ping Identity Platform »
Yonca Yadigar
Product Manager at a financial services firm
The technical support team is very good; as soon as I email them, they contact me straight away.
Read full review of ForgeRock »
RAVI NELLUTLA
QA Analyst at a comms service provider
The support is good and prompt.
Read full review of ForgeRock »
Bindu Gowda
Technology Security Analyst at a tech services company
We receive adequate support. Every time we reach out to them, they're there for us. Whether it's relevant...
Read full review of ForgeRock »
Vyshakh Babji
Global Lead, Developer Relations at Popout, Inc.
The solution architect and the sales managers gave the initial support. PingID's support portal is confusing, and it...
Read full review of Ping Identity Platform »
Anonymous User
Head Of Service Management at a financial services firm
Whenever we experience an incident, we call everyone in the breach and the system owner expert will call the support...
Read full review of ForgeRock »
Anonymous User
President at a tech services company
The technical support is fine and we have not had any issues.
Read full review of ForgeRock »
Sami Alsouri
Identity and Access Manager at Freiberufler
It depends on whether you have a good partner network. If you have limited support for professional technical...
Read full review of ForgeRock »
Mohamed Yassine Benomar
Cyber Security Consultant at a tech company
Their technical support is good.
Read full review of ForgeRock »
Ppp_Ppp
Regional IT Application Owner at a manufacturing company
I've never reached out for technical support due to the fact that we have an internal team here in Germany. They are...
Read full review of Ping Identity Platform »
Anonymous User
Structural Engineer II at a manufacturing company
I have opened a case, and the tech support responded quickly. I google the issues.
Read full review of Ping Identity Platform »
Anonymous User
Sr IAM Consultant at a healthcare company
The customer support team is quite responsive and knowledgeable. Whenever I encounter any issues or require...
Read full review of Ping Identity Platform »
Anonymous User
Architecture Practice Lead at SKY TV New Zealand
3; on a scale from 1-5 (1=worst, 5=best).
Read full review of ForgeRock »
Anonymous User
Clustercoördinator Vernieuwing en Ontwikkeling
Very good. Helped correctly. Bugs were fixed quickly.
Read full review of ForgeRock »
Anonymous User
Senior Staff Technical Program Manager at a manufacturing company
The technical support team is good. We have some enhancement requests for them, and I think our people have a weekly...
Read full review of Ping Identity Platform »
Anonymous User
Identity Architect at a financial services firm
The support for this solution is good.
Read full review of ForgeRock »
Anonymous User
Staff of the founders office/IM consultant at a tech services company
We've had issues with incorrect reporting and needed to contact support. Reports were missing values, or the details...
Read full review of Ping Identity Platform »
Anonymous User
Technology Solutions Leader at a outsourcing company
We're still in the honeymoon phase with ForgeRock. Even though we have very small business interests with them today,...
Read full review of ForgeRock »
Anonymous User
Service Delivery Manager at a healthcare company
Technical support is good. There has been no negative feedback from my team.
Read full review of Ping Identity Platform »
Reviewer345234
Associate General Manager at a tech services company
We had a good experience with the solution's technical support team.
Read full review of Ping Identity Platform »
Senthil Kandhasamy
Solution Engineer at Sennovate Inc
I provide full support in the application integration for our customers.
Read full review of ForgeRock »
Bino Yohannan
Technology Architect at a tech services company
It's awesome. Instant responses on support calls.
Read full review of ForgeRock »

Review 1 of 30

Technical Support

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